Head of Operations & Business Management

SUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTION

The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount.
A minimum of 2-5 years of experience with name-brand hotel/restaurant companies

• 2-5 years of progressive management experience preferred
• Hotel/Hospitality degree is an asset
• Clear concise, written and verbal communication skills (English)
• Proficient in Microsoft & Excel
• Interest in career progression in hotel/hospitality management roles

Flexible work schedule
Personal time/Vacation time
Quarterly Bonuses
Hotel Discounts
and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Responsible for short and long term planning and management of the hotel’s Front Office operations
Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
Strict adherence to the approved budget for the hotel operations
Ensure proper staffing levels for customer service goals
Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
Perform all tasks of a Front Office staff as needed to facilitate service
Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections
Maintain excellent communications with Housekeeping Department
Investigate, analyze, resolve and report guest complaints in a timely fashion
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
Cover open shifts due to call offs and/or low business levels
Must be able to work all shift including weekends and evenings
Capable of developing and training subordinates