Administrative Professional (part-time or full-time)

Administrative Assistant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time. Assist with tasks as directed by leadership.

This position is part-time (32 hours / week) Tuesday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime.

This will be on-the-job training, training hours will be aligned with your schedule.

Primary Responsibilities:

Answers and re-routes incoming calls to the appropriate FlexCare staff members

Makes outgoing calls to patients and/or caregivers

Documents patient communications within our Electronic Medical Records

Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient

Greets and checks-in patients and visitors for their scheduled appointment time

Completes patient check-out, payment processing, and patient scheduling

Receives shipments and direct vendors when deliveries are scheduled

Assist Clinic Manager in maintaining compliance with AZDHS and ACHC

Provides administrative support to the Clinic Manager

Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level

Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations

Assists patients with completing necessary forms and documentation

Serve as primary point of contact when leadership is out of office

Assist with tasks as directed by leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• CPR or BLS certification (or ability to obtain CPR/BSL certification within 45 days of hire)
• 2+ years of experience in an Administrative or office role
• Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Command of Microsoft Office Word and Microsoft Excel (Navigate through Microsoft excel, open spreadsheets, basic formulas)
• Ability to work onsite at Surprise FlexCare Infusion Center, 14869 West Bell Road Suite 101 Surprise AZ 85374
• Ability to work part-time (32 hours / week) Tuesday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am - 4:30 pm.

Preferred Qualifications:

Customer service experience

Experience working a role where strong multi-tasking abilities were required

Familiar with medical terminology

Bilingual fluency in English and Spanish

Soft Skills:

Ability to work independently

Critical thinking skills

Excellent written and verbal communication skills

Strong patient facing communication

Professionalism when handling patients

Openness to continuous learning and professional development

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

United Health Group