Customer Care Concierge I, Full-Time

Concierge Position

Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our "Culture Keepers," employees thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents.

Schedule: Monday-Friday 8:00 am to 4:00 pm

Flexible scheduling options with full-time and part-time hours

• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• Paid training
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Carries out telephone answering and reception duties as required.

Greets residents and visitors. Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.

Organizes, distributes mail to residents, Executive Director and Department Coordinators.

Maintains resident forms for miscellaneous credits.

Maintains adherence to all company personnel policies and established operating policies and procedures.

High school diploma or general education degree (GED) preferred.

One to three years customer service experience and/or training;