Front Desk Receptionist - Full Time Day Shift

Sincere Hospitality is actively hiring for a Front Desk Agent

Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.

If you relate to any of these qualities, this could be the fulfilling job you are looking for!

We are proud to offer competitive wages and the following benefits for full-time and part-time employees:

Hotel discounts at brand properties

Holiday Pay for worked holidays

As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager.

Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience.

Handles confidential information, including guest records, with a high degree of integrity.

Responsible for cash drawer contents and transactions during shift.

Maintains and updates accurate records using the hotel's systems, such as the PMS system.

Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.

Ensures reservation and billing accuracy.

Maintain up-to-date records on hotel systems (e.g., Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.

Maintain an organized and tidy front desk area, contributing to an overall positive guest impression.

Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.

Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.

High School Diploma or GED

Proficiency in Microsoft Office programs

Must be available to work morning and evening shifts

Must be available to work on weekends & holidays

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.