Shift Leader : Afternoon Shifts

Supports site leadership by executing assigned operational tasks; Provide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards

Escalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager

Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions

Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes

Safely operate and train others on the use of car wash equipment and chemicals

Monitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences

Delegate team members to appropriate workstations and monitor for efficiency and quality output

Assist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas

Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment

Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep

Conduct quality control checks on both interior and exterior cleaning standards

financial handling and site security are performed under management direction

Serve as a keyholder; assist in opening/closing procedures including securing the site

Address customer issues or escalate concerns to management as needed

Model and enforce adherence to company policies, safety procedures and operating standards

Perform other duties as assigned to support site operations

High School Diploma or equivalent preferred, not required

Previous leadership experience in a customer-facing or operational environment (retail, car wash, etc.) Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws

Must be able to successfully pass a background check in accordance with company policies and applicable laws

Understanding of basic customer service principles and practices Familiarity with car wash packages, pricing, promotions, and process flow and willingness to learn Awareness of safety protocols and chemical handling procedures Knowledge of company policies, standard operating procedures, and cleanliness standards

Ability to clearly give instructions, resolve conflicts, and engage with customers Ability to motivate team members and delegate responsibilities Problem solving and decision-making skills under pressure Time management and task prioritization during busy shifts Basic technical aptitude to operate car wash equipment Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Ability to lead by example in a fast-paced environment Ability to monitor and evaluate team performance during shifts Ability to manage multiple priorities while maintaining a customer-first focus Ability to maintain composure and professionalism under stress Physically able to stand, walk, and lift for extended periods, and work in outdoor conditions

Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site

Ability to lift and carry 50 pounds without assistance for work-related materials

Ability to work outdoors and be efficient in all weather conditions

Use of personal protective equipment (gloves, eyewear, etc...) Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. Cobblestone Auto Spa|Car Wash