Hotel Front Desk Ambassador

The Stoneleigh has recently completed a $20.0M renovation, and has relaunched as part of Marriott's prestigious Autograph Collection. All 176 rooms and public areas have been renovated, including our restaurant, Lions Den, and our bar, Bar Leonessa. Lions Den is the new home of the next restaurant from awarding-winning chef, Chef Michael White. Chef Michael White has many culinary accolades including the James Beard award; 5 simultaneous Michelin stars; Chef Michael White’s concepts at The Stoneleigh include, the Lions Den, where each dish is composed with care, weaving together seasonal ingredients, global inspiration, and a distinctly Dallas spirit. Compensation Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Handle cash, make change and balance an assigned house bank.

Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and accurately input information using a moderately complex computer system. Ability to establish and maintain effective working relationships with associates, customers and patrons. Benefits Medical and Dental programs through Anthem Blue Cross Blue Shield

Vacation, Sick and Holiday programs

Supplemental Life insurance

Spousal Life insurance

Child Life insurance

Short Term Disability plans

Long Term Disability plans

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.