Head of Programme Management

Under direction and policy guidelines from the Supervising Director, and the General Manager of Programs and Clinics as needed, and related funding agencies, plans, organizes, directs and integrates Neighborhood House Association's (NHA) Faith Based Wellness and Mental Health In-Reach Ministry, i.e., Project In-Reach Ministry; provides expert assistance and information to executive management and others regarding mental health and substance use-related matters; The duties listed below are intended only as illustrations of the various types of work that may be performed. Responsible for the development and maintenance of a faith-based outreach and engagement program for incarcerated individuals age 18+ who live with a serious mental illness/co-occurring disorder as they prepare to exit the detention facility, including providing case management, outreaching and organizing the necessary community resources in order to support client's transition out of the correctional facility, and individual counseling;

Ensure that specificities of faith-based component in contract can be met at all times including developing partnerships with churches and faith-based organizations and developing subcontracts as needed to meet program goals;

Perform subcontractor monitoring including documentation on a monthly basis ;

Integrate faith-based subcontractors with team processes and procedures;

Ensure that individuals connect and engage with the appropriate resources in the community ; Lead the field-based services that integrate mental health, substance use and recovery services, case management, individual counseling, and crisis intervention for TAY and adults in correctional facilities ;

Conduct an assessment for substance use issues and/or potential mental health issues, domestic/community violence, physical/sexual/emotional abuse, and physical health needs;

Consultation and care coordination with integrated primary care, mental health and substance use treatment, correctional staff, and other community resources;

Supervise documentation, accuracy in program records, and quality improvement of all case files, including all program staff; review and discuss client cases with staff, provide support and direction regarding clients to staff in the areas of case management, outreach, as well as client and community engagement;

Enforce all Program Safety Policies and Procedures and ensure that clients, staff and program facility are safe at all times ;

Maintain a good rapport, respect and communication with law enforcement or court officials, agency visitors, clients, staff, and community service agencies;

With staff and, at times, other NHA management staff, develop, implement and monitor long-term plans, goals and objectives focused on achieving NHA's mission, program and funding agencies' priorities;

Direct the development of and monitor performance against the annual program budget;

Manage and direct the development, implementation and evaluation of plans, policies, systems and procedures to achieve program goals, objectives and work standards;

Plan, organize, direct and evaluate the performance of staff;

Establish performance requirements and personal development targets; regularly monitor performance and provide coaching and guidance for performance improvement and development;

Take disciplinary action, up to and including termination, to address performance deficiencies, in accordance with NHA's human resources rules and regulations and upper management's guidance;

Provide and/or coordinate staff training and ensure that staff engages in other learning and development opportunities;

Develop, maintain, review and, as required, improve program policies, processes and/or procedures;

Evaluate the P IRM Program to determine if the quality of services meet goals and objectives ;

Monitor quality of care, caseload of staff, and number of clients and types of services delivered;

Direct & coordinate sub contractor and vendor responsibilities; determine program's sub contractor needs;

Monitor and evaluate sub contractor performance and compliance with the scope of work;

Manage consistently with the Philosophy, Mission, Goals and Values of the Neighborhood House Association;

Perform other administrative functions related to program management;

Participate in County and Community committees and meetings on a regular basis;

Complete groups-such as PAG, Faith based, medical service groups;

Create Client incentive packages and monitor all flex fund and client activities spending

All other related duties as assigned by the Supervising Director or the General Manager of Programs and Clinics .

Principles and practices of management and supervision, including clinical supervision ;

Human resources policies and procedures;

Principles and practices of program administration, including budgeting, fiscal management and the maintenance of appropriate records ;

Organization and procedures of correctional facilities and the use of multi-disciplinary treatment teams;

Community resources;

Plan, direct and integrate case management services with community engagement;

Exercise sound, expert independent judgment within general policy guidelines;

Operate a computer using word processing, spreadsheet and database software applications and operate other standard office equipment;

Understand, interpret, explain and apply local, state and federal law and regulations governing mental health programs and correctional facilities ;

Communicate clearly and concisely, both orally and in writing;

Establish and maintain effective working relationships with funding source representatives, other NHA management, representatives of community organizations and other staff;

Gather and analyze data and develop clear, concise and comprehensive technical reports, studies, correspondence and other written materials.

Experience and Training :

A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from a Master's or Doctorate Degree program from an accredited university in the field of social work, behavioral sciences, psychology or a related field, and four years of progressively responsible experience in a mental health setting, including two (2) years at a managerial level supervising counselors or case managers; or an equivalent combination of training and experience. Experience working with corrections and/or incarcerated adults in alcohol or other substance use treatment setting is required.

A valid LCSW, LMFT, LPCC or licensed PhD issued by the state of California is required . Neighborhood House Association