Healthcare Concierge - Customer Service

Patient Experience Concierge

Schedule: Day Shift with Weekend Work Required

As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in registration lobby. You'll provide assistance to patients checking-in for services and expedite patient flow.

Contact the nursing staff for emergency medical needs and answer patient and visitor questions

Promotes and demonstrates excellent customer service

monitor patient registration tracker

Empowerment to make decisions on their own to help a customer; Understands that our reputation is only as good as our customer's last experience; High school diploma or GED preferred

Minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience required

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

Wellbeing support, including free counseling and referral services

Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

If you find this opportunity compelling, we encourage you to apply for our Patient Experience Concierge opening. We promptly review all applications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

HCA Healthcare