Client Service Rep / Reception

Member Services RepresentativeThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.Facilitate needed updates to member's accounts.Complete daily cleaning tasks within first hour of your shiftHelp complete priority cleaning list each dayComplete walk-arounds and bathroom checks every 20 minutesHelp complete any special cleaning projects per Club ManagerKeep tour % at or above 60%Keep View email address on click.appcast.io % at or above 60%Always wear PF shirt and nametagEnforcing all Planet Fitness member rules and policiesFollowing all Planet Fitness staff member policies and proceduresQualifications/RequirementsCustomer service background preferred.Basic computer proficiency.Exceptional customer service skills; Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Will occasionally encounter toxic chemicals during shift.Join The ClubEnhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. not a brand name or a mold maker, but a tool that can be used by anyone. If you're looking for a place where you can make a difference in a customer's life, you've found it. To find your perfect fit, search for a club opportunity near you.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.