Hotel Head Of Housekeeping

City, State:
Lewes, Delaware

Job Summary:
The Room Inspector ensures high standards of cleanliness and guest satisfaction by inspecting guest rooms and public areas, reporting deficiencies, and coordinating corrective actions. This role supports the housekeeping department by maintaining cleanliness, monitoring guest feedback, and overseeing inventory levels to uphold hotel standards.

Essential Functions and Duties:

Inspect guest rooms and public areas to ensure cleanliness meets hotel standards.

Report any unsatisfactory conditions to room attendants and follow up to ensure corrections are made.

Monitor and maintain cleanliness in event areas, storage rooms, restrooms, and offices.

Assume responsibility for guest feedback and service scores related to housekeeping.

Report the status of all guestrooms to the front desk department.

Collaborate with the Security Office to manage lost and found items.

Assist in conducting inventories of linen, supplies, and equipment as directed by the Executive Housekeeper.

Participate in ordering supplies to maintain adequate inventory levels.

Perform daily checks of vacant rooms, public spaces, and storage areas.

Maintain departmental key control for security purposes.

Ensure deep cleaning programs are executed according to schedule.

Address and resolve any guest or housekeeping-related issues promptly.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

2+ years of experience in housekeeping or a related role, preferably in a hotel environment.

Experience in inspecting and maintaining cleanliness standards.

Strong attention to detail and commitment to maintaining high cleanliness levels.

Excellent communication and interpersonal skills to interact with team members and guests.

Ability to work independently and manage time effectively.

Proficiency in using housekeeping management software and Microsoft Office (Word, Excel, Outlook).

Strong organizational skills and ability to multitask in a fast-paced environment.

Leadership skills to guide and motivate the housekeeping team.

Work Environment:

Frequent standing, walking, bending, and stooping for extended periods.

Must be able to lift and carry objects up to 20 lbs.

Flexible schedule, including evenings, weekends, and holidays.

Primarily indoor work inspecting guest rooms and public areas.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity:
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-07-30.

Stonebridge offers comprehensive benefits including:

medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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