Realtors/Mortgage Professionals

To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.

Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit)

Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; Maintain contact with the member, Realtor and/or seller during the entire loan process

Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations

Remain available to members and/or their real estate agents during scheduled evening hours after assigned work days and during scheduled hours on assigned days off (e.g. weekends)

Request and obtain documentation needed and forward to Mortgage Processor Respond to inquiries about mortgage applications, processing status, problems and concerns

Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events

Take first mortgage loan applications via face-to-face interview, mail and telephone

Resolve or arrange for resolution of operational/processing issues, inquiries and complaints

Respond to inquiries and resolve any issues concerning the processing of applications

Review application for completeness, data integrity and accuracy; Experience in the mortgage lending industry

Working knowledge of mortgage lending requirements, regulations and procedures for VA and conventional loan programs

Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations

Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks

Advanced skill in comprehending, analyzing, applying and communicating complex written legal documents

Advanced word processing and spreadsheet software skills

Advanced knowledge of Navy Federal Mortgage Production and/or Servicing Systems

Monday - Friday, 8:00AM - 4:30PM

Navy Federal provides much more than a job. Yello and WayUp Top 100 Internship Programs 2025

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From Fortune Magazine.

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All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at

This team cannot provide any information on job postings or application status.

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. of the Navy Federal Career Site.

Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.