Help Desk IT Support / Technical Support

We are in search of a Help Desk Analyst to ensure that end‑user computer hardware, software, and applications are functional and well‑maintained. This role is responsible for process management of the finest end‑user experience, acting as the final point of contact to provide proactive and requested technical support and assistance to employees using internal and external information technology resources. They are also responsible for the process of creating, testing and automating the deployment of end‑user software, images, applications and patches using Endpoint Management Software. This role is fully onsite at our Westerville, OH, office.

Provide friendly and positive end‑user support.

Own the technical support process for all employees.

Identify opportunities for improvement and execute projects with approval.

Proactively monitor hardware and software for issues that need resolutions.

Manage and document help desk procedures, end‑user resolutions, and/or any support issue.

Implement, manage and maintain Endpoint Management processes for all connected IT resources.

Manage end‑user training to minimize support issues, increase productivity, increase user knowledge.

Manage new user training, setup and support.

Participate in planning and deployment of new/upgraded products and or special projects as required.

Medical, dental, vision, prescription drug, life, short‑term and long‑term disability.

Health Savings Account (HSA): Employer contributions to your HSA.

Generous Paid Time Off: Enjoy a healthy work‑life balance starting at 15 days of PTO per year and 9 paid holidays.

Fitness Center: Stay active with our onsite fitness facility.

Tuition Reimbursement: Continue your education with our support.

We are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities, an E‑Verify employer, and a drug‑free company. S. job postings include a good‑faith salary range based on role, location, experience, and internal equity. 1-3+ years of work experience in a customer‑report role in an IT environment.

Excellent customer service, interpersonal, and organizational skills.

Associate's degree in Computer Science or related discipline preferred.

Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) preferred.

Salary Description: $22-$29 per hour

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