Head of Customer Service (Remote)

Position Overview

Title: NE Patient Services Supervisor (Full Time)

Location: Children's Mercy Kansas – 5808 West 110th Street, Overland Park, KS 66211 (online applications only)

Schedule: Full time; days and hours may vary; evenings up to 8:30 pm (details during interview)

Pay: $21.50 – $26.50 per hour

Requirement: Previous supervisory experience

Hiring: Immediate

Morrison Healthcare is a member of Compass Group. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

Job Summary

In this role you will assist in the successful operation and customer service of the Food & Nutrition Services Department.

Key Responsibilities

Assist in overseeing all food service activities related to patient meal assembly and delivery.

Ensure patient and client satisfaction meets or exceeds stated expectations.

Provide alternatives to menu as allowed on prescribed diet.

Collaborate with nursing staff on evaluation of patient meal selection, tray completion, tray delivery and tray retrieval process.

Resolve patient concerns or complaints immediately and/or via escalation.

Perform other duties as assigned.

Qualifications

2 years of food service experience.

Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls and presentation.

Supervisory, leadership, management and coaching skills.

Strong written and verbal communication skills, and the ability to communicate with management, client, customer and associate levels.

Computer skills and knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook) and internet.

ServSafe Certification is preferred.

Benefits

Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Choice Auto and Home Program.

Full‑time associates also receive Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Additional Information

Associates may also be eligible for paid and/or unpaid time‑off benefits in accordance with applicable federal, state and local laws. For positions in Washington State, Maryland, or to be performed remotely, pay‑transparency information can be accessed at

Applications are accepted on an ongoing basis. The application deadline is until all openings are filled for this position. If an applicant is declined because the position has been filled, they may still be considered for future opportunities and are welcome to reapply.

Morrison Healthcare maintains a drug‑free workplace.

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