Concierge- Customer Support

Concierge

We are seeking a friendly and professional Concierge to be the first point of contact for residents, guests, and vendors at our senior living community. This role provides hospitality, light clerical support, and assistance with daily resident needs.

What You'll Do

Greet and assist residents, visitors, and vendors with a welcoming and professional demeanor.

Support residents with transportation, scheduling, personal shopping, and other special requests.

Conduct community tours for prospective residents and guests.

Assist with meal delivery, dining services, and hydration station setup.

Manage resident mail, packages, and administrative tasks such as faxing, mailing, and document support.

Respond to maintenance requests, submit work orders, and assist with emergency situations as needed.

Participate in internal and external marketing events, in-services, and staff training.

Maintain security awareness and follow concierge desk guidelines.

What We're Looking For

• 13 years of customer service experience, preferably in senior living or hospitality.
• Excellent communication, organizational, and interpersonal skills.
• Comfort with basic technology, including Microsoft Word, Excel, Outlook, and internet use.
• Ability to lift up to 10 lbs., walk, stand, and perform light clerical duties.
• Professional, courteous, and able to handle multiple tasks in a fast-paced environment.

The Perks That Matter:

• Competitive salary and bonus opportunities
• Health, dental, vision, disability, and life insurance
• 401(k) with match
• Paid time off and flexible hours
• Employee assistance program and on-demand pay
• Career growth in a fast-growing company

About Jaybird Senior Living

We provide seniors with the exceptional care they deserve, in an extraordinary living environment. Our communities offer seniors the freedom to enjoy each day as they see fit, with the right level of care and support; helping them approach life with renewed confidence and purpose.

Since 2004, we've created a culture where our staff can innovate and grow while our residents thrive and their families enjoy peace of mind.

The Minnesota Equal Pay for Equal Work Act requires employers in the state of Minnesota to disclose the following information. If the position applied to is not located in Minnesota, the following information may not apply. The base range represents the low and high end of the pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of our total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, we provide a variety of benefits to employees, including medical, dental, and vision insurance coverage, disability insurance, 401(k) with match, paid time off (PTO), Flexible hours for better work-life balance, Employee assistance program, on-demand pay.

We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws.

The Indigo at Lansing