Head of strategy business management

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

The Opportunity Salesforce is reimagining how performance and talent practices support employees, managers, and the business. This role will shape a clearer, more integrated approach to performance and talent management, improving manager effectiveness, employee experience, decision quality, and business outcomes.

The Director, Talent Management Strategy will define the strategy and operating blueprint for key practices including goal alignment, check-ins, feedback, year-end review, calibration, promotion inputs, and related talent decisions. This leader will identify the strategic choices that matter, frame tradeoffs, clarify downstream impacts, and translate strategy into practical requirements, roadmaps, and decision materials for implementation partners.

Performance and Talent Strategy

Develop the strategy for modernizing performance and talent practices across the employee and manager lifecycle.

Define the outcomes, principles, and strategic choices behind the work using data, stakeholder input, and employee and manager pain points.

Connect philosophy, process, technology, data, governance, and employee experience into a coherent system with clear decisions and measurable outcomes.

Shape how AI and agents improve performance and talent workflows, including coaching, feedback quality, decision support, planning, and workflow simplification.

Partner with product, technology, analytics, HR, and business stakeholders to define requirements for AI-enabled employee and manager experiences.

Establish responsible design principles for human judgment, fairness, privacy, transparency, auditability, and data use.

Frame strategic decisions, clarify tradeoffs, and show how choices affect employees, managers, business leaders, operations, systems, and change management.

Own the translation of strategy into executable plans, clear decision points, operating milestones, and measurable outcomes across Talent, Product, Technology, Analytics, HR, and business partners.

Create executive-ready materials that make recommendations, risks, dependencies, implementation handoffs, and open decisions clear.

Adoption, Measurement, and Continuous Improvement

Define the change approach needed for managers and employees to understand and adopt new performance and talent practices.

Establish success metrics across adoption, manager effectiveness, feedback quality, decision quality, employee trust, productivity, retention, and talent outcomes.

Use data and feedback loops to test assumptions, refine the strategy, and simplify processes so they are easier to use, trust, and connect to business impact.

An enterprise strategy and concise change narrative for performance and talent practices.

Requirements and guardrails for AI-enabled performance and talent experiences.

A practical roadmap with owners, milestones, risks, dependencies, decisions, and implementation handoffs.

Decision-ready materials for senior leaders and cross-functional partners.

A measurement framework that shows progress against employee, manager, talent, and business outcomes.

10+ years of experience in Talent Management, Performance Management, HR strategy, HR technology, organizational effectiveness, people analytics, or a related field.

Strong strategy background in performance and talent practices, ideally including check-ins, feedback, year-end review, calibration, talent reviews, promotions, skills, or manager effectiveness.

Experience shaping enterprise programs or transformation efforts in a large, complex, global organization.

Strong belief in the potential for AI and agents to reshape how talent strategy, planning, and execution are delivered.

Strong executive communication, facilitation, stakeholder management, data storytelling, and decision-framing skills.

They can move ambiguous work from concept to decision to execution, create alignment across senior stakeholders, and ensure implementation partners have clear requirements, owners, timelines, and success measures. They should be energized by using AI and agents to improve performance and talent experiences while preserving human judgment where it matters most.

When you join Salesforce, you'll be limitless in all areas of your life. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.