Head of Programme Management

Program Director
The Program Director is responsible for the delivery of services, development and maintenance of all operations of the Victory House program. The Program Director supports the staff in providing a trauma-informed environment that is rooted in providing harm reduction, person-centered services to clients with a history of substance use disorder and mental health. The Program Director reports to the Deputy Director of Recovery Services, or their designee for support and supervision.
Location: Victory House, in Boston's South End, provides residential treatment programs for men dealing with substance use disorders. Our four-to-eight month program can accommodate up to 24 residents and has a long history of providing treatment to individuals. A welcoming environment for men of all cultures, Victory House is also a long-time leader in providing substance use disorder treatment to people living with HIV/AIDS.
Essential Functions:

Act in accordance with Victory Programs, Inc.'s Standards of Excellence at all times, including maintaining professional ethics, boundaries and client confidentiality.
Ensure that the program is in compliance with all statutory and contractual requirements and that policies are being observed and administered by the staff.
Implement and ensure program standards of care and best practices.
Oversee the planning, direction and all day to day program operations.
Incorporate a harm reduction philosophy in all program operations.
Ensure required and appropriate staffing coverage for the program at all times.
Ensure program compliance with Victory Programs' financial policies, personnel policies and safety regulations.
Prepare annual budgets, approve accounts payable and monitor monthly financial statements to operate within budget.
Ensure that all required and/or requested reports are prepared and submitted.
Maintain accurate and up-to-date client charts and billing records by utilizing the Electronic Health Records Systems.
Initiate and maintain constructive, collaborative relationships with internal and external customers.
Maximize program census.
Supervise, direct, train, and evaluate assigned program staff.
Participate in agency Leadership Team meetings and division-based team meetings as needed.
Provide front desk coverage as needed, including: maintaining and assessing the integrity of the program's therapeutic, trauma-informed milieu; empowering clients to act in accordance with the guidelines of the program; assisting clients in self-administration of medications; answering phones and the front door.
Attend monthly neighborhood association meetings.
Provide on-call support as needed.
Non-Essential Functions:

Represent the program in the community and to designated funders, as requested by the supervisor.
Participate and support the agency in program holiday events, State House rallies, fundraising and advocacy events, HIV/AIDS rally and walk, and any additional functions.
Identify alternative funding sources supportive of the program mission.
Perform other duties as deemed necessary by your supervisor or their designee.
Required Qualifications:

Minimum of three years' experience working with the priority populations.
Experience with fiscal and contract management.
Proficiency in computer skills.
Knowledge and experience in team building and developing positive team dynamics, and the ability to supervise and manage both professional and paraprofessional staff.
Ability to work cooperatively and supportively with other staff as a member of a treatment and management team.
Strong organizational, writing and communication skills.
Ability to work effectively with individuals of diverse race/ethnicity, sexual orientation, gender identity, sex and drug cultures, age groups, religion, country of origin, disability and economic status
Three strong work related professional references; at least 2 from manager or supervisor.
Current CPR certification (may be obtained upon hire)
Complete TB screening (may be obtained upon hire)
Preferred Qualifications:

Bachelor's Degree in Counseling, Social Work, Education or related field Ability to work independently and cooperatively as a supportive member of a professional team.
Prior supervisory experience.
Demonstrated competence in service coordination and networking with other human service and health care providers.
Position Type: Full-time (40 hours) Exempt position. On-Site.
Rate: $83,220 Annually
Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.
Victory Programs has helped individuals and families in crisis for over 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 300 staff across over 30+ programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.
Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurance. Victory Programs offers a generous paid time off package to all employees including vacation, sick, and personal time as well as holidays. Upon hire, all staff are entitled to up to: 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation. These figures adjust based on full time or part time status and allocated vacation time increases with length of employment.