Full-Time Health Advocate

Patient Advocate
Care Stream: LIA Reporting Structure:
Director of Case Management
Secondary: Vice President of Health Care Delivery

Status: Full-Time
EEO-1: Office and Clerical
WellSpace's mission is "achieving regional health through high quality comprehensive care." We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

The Patient Advocate is responsible for providing resources to our patients in the community. Along with providing resources, the patient advocate is a liaison between the patient and other services the patient needs. High School diploma, GED or equivalent.
Associates degree in related field preferred OR equivalent experience in a medical environment including patient outreach/advocacy.
At least one year experience in a hospital setting is preferred.
Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
Computer (PC) literate in Microsoft Word, Excel, Powerpoint and Outlook email.
Ability to perform administrative tasks which includes, but is not limited to communication, technology, organization, planning and problem-solving.
Provide physical assistance within the Health Center when needed.
Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
Screen uninsured patients in an effort to determine if the patient is a viable candidate for Medi-Cal or charity assistance.
Maintain up-to-date knowledge of Medi-Cal application process and benefits coordination.
Provide resources to patients within the community.
Participate in community outreach to increase patient understanding and support from external agencies.
Keep a current list of community resources, update periodically, available for both patients and staff.
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.

• 11 paid holidays per year
• Flexible Spending Program
• The work environment is characteristic of a medical clinic environment. The employee must also possess hearing and speech to communicate in person and over the phone. The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.