Head of HR Services (m/w/d)

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Director of HR Services

Regular Full Time OM-A Corporate Headquarters, Halethorpe, MD, US

Director of HR Services

Full-Time | Hiring Range $88,500-$115,000 based on education and experience

Goodwill Industries of the Chesapeake is seeking an experienced Director of HR Services to provide hands‑on leadership for employee relations, benefits administration, leave management, and training functions across the organization.

Reporting directly to the Chief Human Resources Officer (CHRO) , the Director of HR Services shares leadership of the HR department with the HR Operations Manager, with the Director leading employee relations, benefits and leave, and the HR Operations Manager leading recruiting and HR operations. Together, they play a lead role in scaling HR support to meet the demands of GIC's continued growth. The ideal candidate combines strong HR expertise with practical leadership skills and thrives in a fast‑paced, multi‑site environment.

Lead, coach, and develop the Benefits Specialist, Employee Relations Specialist, and Retail Training Specialist, providing performance management, guidance, and professional development

Serve as the escalation point for complex employee relations matters, workplace investigations, performance issues, and corrective actions

Provide oversight and compliance support for benefits administration and leave programs, including FMLA, Maryland FAMLI, ADA accommodations, disability leave, and related programs

Support benefits administration activities, including open enrollment, carrier issue resolution, employee education, and regulatory compliance

Direct the development and delivery of leadership, supervisory, onboarding, and retail training programs

Design and facilitate manager training on performance management, attendance, disciplinary procedures, policy administration, and other HR topics

Partner with HR leadership to ensure consistent HR practices, communication, and policy implementation across all locations

Review, develop, and update HR policies and procedures to ensure legal compliance and operational effectiveness

Monitor employee relations trends, workplace compliance risks, and organizational metrics, recommending proactive solutions and improvements

Support workforce planning and organizational growth initiatives, including new locations and staffing readiness

Analyze employee relations, turnover, benefits, leave, and training data and develop recommendations for improvement

Prepare and manage reports, budgets, compliance filings, and workforce analytics

Support CARF accreditation readiness and ongoing compliance efforts

Ensure compliance with employment laws, workplace postings, and regulatory requirements

Bachelor's degree in Human Resources, Business Administration, or related field required

Minimum 7 years of progressive HR experience with direct experience in employee relations and benefits administration required

10 years of equivalent HR experience may be considered in lieu of above degree and experience requirements

Experience in a multi-site retail, nonprofit, healthcare, education, manufacturing, or similarly complex organization preferred

Experience conducting workplace investigations and handling sensitive employee relations matters

Knowledge of benefits administration, leave management, COBRA, ACA, HIPAA, ERISA, and Maryland FAMLI requirements

Strong coaching and leadership skills with the ability to develop HR staff and advise managers

Strong analytical and problem‑solving abilities with experience using HR data and metrics to drive decision-making

Ability to manage multiple priorities while maintaining accuracy and responsiveness

Advanced proficiency with Microsoft Office, HRIS systems, data analysis, and reporting tools

Scope of Supervision

Direct supervision of:

Employee Relations Specialist

Retail Training Specialist

Travel Requirements

Up to 25% travel throughout Goodwill's service area

Access to a personal vehicle required

Ability to sit, stand, walk, and present training for extended periods

Occasional lifting of materials weighing up to 20 pounds

Primarily office-based with occasional site visits and training delivery

Hybrid operational exposure across corporate and field locations

Strategic HR leadership role with direct impact on organizational growth and culture

Opportunity to lead employee relations, benefits, and training functions across a large multi‑site organization

Meaningful mission‑driven work supporting employees and communities throughout the region