Head of Operations Management (m/w/d)
Key Safety
Operations Manager
Our Operations Managers keep the engine of Key Safety running at full speed. You’ll lead the Operations Administrative Coordinator team, ensure accuracy in order fulfillment, and handle escalated client issues with confidence.
At Key Safety, we approach our clients’ needs with a Servant’s Heart, offering a consultative approach to develop and manage tailored safety programs. We are committed to delivering not just any PPE, but the most comfortable and high-performance gear that aligns seamlessly with our clients’ safety standards.
The Operations Manager oversees the daily work of the Operations Administrative Coordinators, ensuring timely order processing, accurate billing, and outstanding client service. This role is responsible for managing department SOPs, supporting interdepartmental communication, and mentoring team members to strengthen performance and uphold Key Safety’s core values.
Monday–Friday, 8:00am–5:00pm
Client Experience Excellence: Ensure that processes, practices, and team actions support a high-quality customer experience while facilitating the growth of the organization.
Train, mentor, and guide the operations team while reinforcing Key Safety’s values. Provide direction, guidance, and feedback to the Operations team in a manner that supports ongoing engagement. Order Processing: Oversee client orders, quotes, and purchase orders with minimal error. Support the development and integration of web-based sales order processes.
Billing & Audits: Manage vendor bills, client invoices, and regular audits to ensure accuracy.
Serve as a role model in supporting the broader team and building organizational capability.
Reporting & Accountability: Monitor performance through PO logs, invoices, and returns and ensure appropriate results focus among team.
Bachelor’s degree preferred; high school diploma or equivalent required.
3+ years of experience in operations, customer service, or related fields.
Strong technical proficiency with Microsoft Office, SharePoint, OneDrive, and QuickBooks.
Health, dental, and vision insurance
Eligible for bonus based on company performance
Paid time off and holidays
Industry training and development
Primarily office-based with some warehouse activity. sit or stand for extended periods, and use standard office and warehouse equipment.
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