Head of Project Management

Job Overview The CDW Project Manager is a trusted consultant, providing project management expertise across multiple technology stacks and services. Projects are typically of low to medium complexity and incorporate mainstream, legacy and emerging technologies. The Project Manager may independently manage projects, or work within a large program under the guidance of Program Managers. The successful candidate balances scope, schedules, budget and understands how to leverage PMO tools and templates to drive successful business outcomes for the customer. This position works with mixed teams consisting of CDW engineers, CDW sales, other members of CDW cross‑functional business areas, customer staff and third‑party consultants. The CDW Project Manager is a project advocate and relationship builder. They drive successful engagements through negotiation, concise communication, crucial conversations and leadership abilities.

Responsibilities Use experience, skillset, and methodologies to understand the client’s end goals and provide a consultative approach to ensure that the solution provided is appropriate for the client’s desired overall outcome and strategy. Be a trusted consultant to your project team in all matters related to project delivery, CDW processes, and project management with best practices and delivery. Build relationships with all project stakeholders. Create and maintain presence with all project stakeholders, acting as a CDW steward for quality. Dedicated to meeting or exceeding stakeholder expectations. Identify success criteria and ensure that it is met by involving the stakeholders in key decisions and linking project outcomes to strategic business initiatives. Recognize the need for negotiations, gather relevant information, and seek advice from sales and management when needed. Negotiate changes (cost, scope, effort, schedule of solution, resource commitment, etc.) to agreeable results. Effectively negotiate changes that achieve stakeholder satisfaction and drive positive project results. Work with team members to gather information and determine impacts to the project, document mitigation steps taken in troubleshooting, and communicate these to the team and client. Independently manage medium to large sized projects requiring complex cross‑functional collaboration and management, adhering to CDW’s project management processes and methodologies. Accountable for project profitability. Track project budgets and resources and manage actuals vs. planned hours against the resource allocation and budget. Timely reporting of project financials and budgets to stakeholders. Tie project outcomes to clients’ business strategies, helping to generate new business. Ensure that time, expenses and invoices are accurately tracked and approved against the project in a timely manner. Validate initial project scope and estimates. Determine the need for a new Statement of Work versus a Change Order. Make sellers aware of new opportunities for additional services opportunities uncovered during project delivery. Ensure all items defined in CDW Statement of Work are delivered and perform quality assurance throughout the lifecycle of the project. Establish, monitor, adjust and communicate tasks and associates schedule to the project team and modify when necessary. Build project schedules in conjunction with our engineering teams and partner resources. Aid in identifying proper resources and optimizing billable schedules, monitor and adjust assignments as necessary to drive client satisfaction and project profitability. Identify, document, track and communicate project risks and issues. Strategize potential resolution and drive desired course of action to bring issues to timely resolution. Manage equipment, software, licensing and outside services procurement and delivery schedules. Document outcomes, lessons learned and share appropriately with colleagues. Leverage expertise to help drive business process improvements within CDW Services PMO. Take accountability for project results and hold all project team members accountable for their scope of work and schedule commitments. Be fiscally responsible to the client, the project and to CDW. Instill trust with our clients by building strong relationships with stakeholders. Use political savviness, business acumen, and relevant personnel along with CDW experience to establish credibility. Demonstrate ability to diffuse uncomfortable situations with client and/or project team. Lead teams to consistently meet project success factors and exceed client expectations. Inspect delegated tasks to ensure timely and accurate completion. Coach and mentor Associate Project Managers. Stay abreast of industry best practices through research, conferences, training seminars and participation in professional associations. Share information across the Services PMO. Determine the appropriate documentation (communication plans, schedules/timelines, status reports, quality plan, closure summary, budget, risk plan, etc.) for projects. Manage the quality and delivery of documentation to clients. Have a clear and concise communication style, lead and facilitate both live and virtual meetings. Keep meetings on track, on topic and summarize, assign and publish follow up items in a timely manner. Adapt communication style and medium to the audience needs. Recognize when communication efforts are ineffective and adapt tactics and/or medium as necessary. Effectively prepare and deliver difficult information. Be able to credibly communicate complex topics to stakeholders and build consensus. Anticipate client or project needs, communicate potential solutions. Convey CDW experiences and positive outcomes to build client confidence and instill trust. Develop and manage a detailed schedule and work plan.

Qualifications Bachelor’s degree in business or computer related field or equivalent experience and 3 years of experience in project management or four years of CDW Services experience, OR 7 years of experience in project management or four years of CDW Services experience.

Two or more years of experience in leading small to medium scale projects in a professional services organization.

Project management or agile consulting experience pertaining to advising clients of delivery best practices across multiple technology stacks (e.g., Cloud, Security, Infrastructure).

Ability to support pre‑sales activities and look for new sales opportunities to help the client achieve organizational goals while growing CDW’s portfolio of work.

Participate productively in virtual teams to improve Project Management processes.

Experience Project Managing projects with several technologies.

Demonstrated ability to take accountability for projects and their results, be fiscally responsible and lead teams to meet project success factors.

Working knowledge of one or more formal project management methodologies, proficiency with tools such as Microsoft Project/Office.

Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective.

Applies discretion when dealing with sensitive/confidential information.

Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.

Ability to work weekends and/or off hours as necessary to meet clients’ needs.

Ability and willingness to travel up to 25% or as needed to other CDW locations, meetings and client sites.

Ability to understand, remember, and apply oral and/or written instructions or other information.

Ability to organize thoughts and ideas into understandable terminology.

Ability to multi‑task, organize and prioritize.

Ability to apply common sense in performing job.

Ability to understand and follow basic instructions and guidelines.

PMP and/or Agile Certification(s), a plus/ Experience using both Waterfall and Agile methods (Scrum, Kanban, etc.) to manage projects, a plus.

Pay range: $77,775 – $108,264, depending on experience and skill set, plus a 10% bonus target.

Benefits overview:

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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