Head of Retail Operations

Our New Verticals Strategy & Operations team is re‑inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first‑party and third‑party operations businesses. This team works on both DashMart (1P business) and through third‑party merchant partnerships which enable us to offer on‑demand deliveries from both SMB and enterprise merchants across grocery, convenience alcohol and retail storefronts. The merchants own the inventory, we fulfill and deliver them! Our Central Operations team is the heartbeat of the New Verticals Strategy & Operations team that enables us to power a robust logistic platform through a high‑quality, speedy and efficient network - for both DashMarts and third party partners.

We are hiring a few Managers on our Central Operations team to innovate and improve the way we think about operational efficiency. This role sits within our Logistics pod and is accountable for driving step‑change improvements in performance—by improving efficiency through our systems and fulfillment processes. You will own efficiency metrics end to end by enabling operational processes, building systematic tools and net‑new ways of operating, and report on metrics. You should be comfortable diving deep into data, understanding how logistics systems drive frontline behavior, and translating insights into concrete system and process improvements. This is a highly visible role with outsized impact on operational efficiency, cost performance, and overall execution.

You will report to the Director of our New Verticals Logistics pod within our Central Strategy & Operations team. This is a non‑technical role and sits under our Strategy & Operations job family, under the office of the COO. We operate in a hybrid model - you will spend some time in your home office, in person via offsites and testing products in the field.

You will understand the business you support inside and out. You will identify operational gaps, identify product features and test/scale those product builds in partnership with product & engineering.

You’ll transform strategies into operational experiments that create measurable and scalable outcomes, informing your larger initiative implementation plans.

You’ll assess the operational and financial impacts of your decisions, and iterate based on data.

You’ll work with a cross‑functional team, including local operations, engineering, and product.

You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.

Ideally you have experience in product operations, logistics manufacturing, engineering, consulting, launch operations or business operations.

Bonus points if you have an MBA.

In addition to base salary, the compensation for this role includes opportunities for equity grants. DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g., DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. stereotyping) from ever gaining a foothold in our office. We value a diverse workforce - people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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