Service Writer for customer service

Service Writer
Installation Services
Service Writer
We are a Large Corporate Industry Leader in Building Supplies Employing over 800 Friendly People on Long Island, Connecticut, Rhode Island and Massachusetts.
For compliance purposes for NYS transparency, the expected salary range is $22.00 - $25.00. Service Writer - Responsible for reviewing, ordering, scheduling, writing, and communicating service requests from start to finish.
As a Service Writer at RBS, you will have:

Amazing people to work with that help you succeed.
Company-hosted family events.
Participation in philanthropic activities in the community.
Professional Development | On-site & virtual training
Championing Customer Needs Prioritize customer satisfaction and service excellence.
Following Policies and Procedures Ensure compliance and consistency.
Teamwork Collaborate, support, and treat others with respect
Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.
EOE, including but not limited to disability and veteran status.
Service Writer
Service Writer
Maintain updated records of service/warranty practices for vendors
Qualification and processing of all warranty claims
Monitor vendor response to warranty claims and ensure necessary action is taken
Ensure proper company procedures are followed for all warranty claims
Maintain inventory on service related products
Notify company personnel of any changes in warranty/service procedures
Interpret inspections to determine parts and services required
Manage communication between customers and technicians, sales professionals, and installers.
Effectively use software to keep detailed notes.
Present quotes to customers in a professional manner.
Follow up with customers to ensure satisfaction.
Service Writer
High school diploma or general education degree (GED);
or one to three months related experience and/or training;
Proficient in software such as CRM and MS Office