REMOTE! CLIENT SERVICE REP

Reporting to the Manager of Client Learning Programs, the Client Learning Programs Specialist supports the development and delivery of engaging, web-based learning experiences that strengthen client skills and advance the mission of Hire Heroes USA. The Specialist creates and maintains a variety of learning resources, including one-pagers, guides, explainer videos, online courses, presentations, and specialized learning pathways aligned with skills-based initiatives.
This role also supports the administration and ongoing optimization of the learning management system, identifies opportunities to improve learning processes and resources, and implements solutions that enhance the accessibility, consistency, and effectiveness of client learning. This is a full-time, 1-year contract position with a hybrid work schedule. The role may be extended contingent upon grant funding. Applicants must reside within commuting distance of our office locations in Alpharetta, GA, Colorado Springs, CO, or Raleigh, NC.

Learning Administration
Track, analyze, and report Client Learning Program data and outcomes, translating results into clear insights for internal stakeholders.
Manage and accurately document learning-related requests and activities within Salesforce and the Learning Management System (LMS).
Support the planning, implementation, evaluation, and ongoing management of virtual learning offerings, including on-demand courses, live events, digital credentials and badging, and skills-based learning initiatives.
Coordinate day-to-day virtual event operations for hosts, presenters, and panelists, including platform setup, event production, live-session support, recording management, and reporting; Maintain consistent communication with staff to promote Client Learning Program offerings, increase awareness and utilization, and identify opportunities to improve content, messaging, functionality, and the client experience.

Content Development & Management
Develop, edit, and maintain engaging digital learning content, including videos, one-pagers, guides, presentations, visual aids, reference materials, courses, and learning pathways in collaboration with department leaders and subject matter experts.
Support the Manager of Client Learning Programs in facilitating focus groups and cross-functional collaboration related to grant-funded initiatives, specialized learning pathways, and new content development.
Create and maintain clear procedural guides and supplemental resources while responding to content-related questions and recommending improvements based on client and organizational needs.
Conduct routine quality assurance reviews of LMS content, learning pathways, trackers, requests, and reports to ensure data accuracy, content quality, functionality, and an optimized end-user experience.
Demonstrated experience in Learning and Development, including administration and support of Learning Management Systems (LMS).
Extensive experience with Salesforce and advanced technical proficiency, with the ability to quickly learn new platforms, troubleshoot issues, and support end users.
Exceptional organizational, project management, and time management skills, with the ability to manage multiple priorities and initiatives while maintaining strong attention to detail.
Advanced proficiency with Google Workspace, including Gmail, Calendar, Sheets, Slides, and Docs, as well as Microsoft Excel and spreadsheet development, management, and reporting.
Experience developing and editing digital and visual content using Adobe Creative Cloud applications, including Acrobat and Illustrator, strongly preferred.
Ability to work independently in a remote environment while collaborating effectively across teams and with individuals at varying levels of seniority.
Reliable home-office setup and internet connectivity capable of supporting virtual meetings, live events, video streaming, and web-based learning platforms.
Strong commitment to the mission of Hire Heroes USA and a passion for supporting veterans and military spouses in achieving meaningful career outcomes.

General office environment; Routinely uses standard office equipment, e.g., copiers, phones, computers
Travel Required: up to 3 times per year
Hire Heroes USA empowers US military members, veterans, and military spouses to succeed in the civilian workforce.
As a 501(c)(3) not-for-profit organization, Hire Heroes provides its services at no cost to clients.
Be the Nation’s preferred veteran employment service organization by relentlessly focusing on personalized career coaching that improves clients’ quality of life and strengthens the US economy.
Excellence, Inclusion, Effectiveness, Integrity, and Commitment
Hire Heroes USA empowers service members, veterans, and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs, and more, to tens of thousands of job-seeking veterans annually. Funded exclusively through public donations and private grants, we provide our services at no cost to clients.
For more information about our mission, our services, and how to get involved as a corporate partner, employer, donor, or volunteer, please visit our website, hireheroesusa.Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce.
Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy.
Integrity, Effectiveness, Commitment, Excellence, Inclusion
Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients.
For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website.