Dental Receptionist, Full Time (Temporary)

SALINE DENTAL GROUP, P.C. is a dental care provider located at 3001 Horizon Street, Bryant, Arkansas, in the United States. Dedicated to serving the local community, the company is committed to ensuring high-quality dental services in a welcoming and professional environment. As a trusted name in the region, SALINE DENTAL focuses on patient satisfaction and provides comprehensive oral care solutions to meet the diverse needs of its patients.

This is a full-time, on-site role for a Dental Receptionist, located in the Little Rock Metropolitan Area. The Dental Receptionist will be responsible for performing front desk management tasks, which include greeting and assisting patients, scheduling appointments, handling phone inquiries, and maintaining accurate patient records. The role requires providing excellent customer service, managing day-to-day administrative duties, and acting as the first point of contact between the dental office and its patients.

Greet patients warmly and efficiently manage patient check-in and check-out processes using dental practice management software such as Open Dental (preferred), Dentrix, or Eaglesoft

Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification using systems like Epic, Meditech, or Athenahealth

Schedule appointments accurately utilizing medical scheduling systems and multi-line phone systems while maintaining optimal clinic flow

Collect payments, process co-pays, and perform medical collection activities with attention to detail and HIPAA compliance

Review and update patient records, ensuring all documentation aligns with health information management standards including EMR (Electronic Medical Records) systems like Open Dental (preferred)

Assist with intake procedures, including collecting patient information and updating medical history forms

Maintain organized medical records, file documents securely, and ensure confidentiality in accordance with HIPAA regulations

Support clinical staff with administrative tasks such as CPT coding, ICD-9/10 coding, and documentation review for accurate billing and care plans

Manage front desk operations efficiently by answering multi-line phones with professional phone etiquette and providing excellent patient service

Front Desk & Patient Experience

Answer and route phone calls, record and retrieve messages, and respond to inquiries

Maintain a clean, organized reception area

Memorize and deliver approved scripts in person and over the phone

Ensure patient records and required forms are complete upon arrival (HIPAA, medical history, contact info)

Request and confirm receipt of prior dental records and x-rays when needed

Administrative & Clerical Support

Open the office and prepare for daily operations

Draft correspondence to patients and insurance providers

Input and update data accurately in practice management systems

Maintain records for completeness, accuracy, and regulatory compliance

Insurance & Financial Support

Accept and record patient payments (in-office, mail, and phone)

Balance credit transactions and provide basic financial clerical support

Submit electronic and paper insurance claims

Follow up on outstanding insurance claims and pre-authorizations

Operate and maintain front desk equipment

Learn and adapt to new office technologies as implemented

Ability to lift up to 35 pounds (equipment and supplies)

Moderate noise levels in a medical, office, and lab environment

Near vision required for computer work and office equipment

Ability to hear and communicate clearly by phone and in person

Strong typing skills and hand dexterity

Strong interpersonal and customer service skills

Adherence to OSHA safety guidelines and office policies

Willingness to assist in other areas of the office as needed

Occasional travel for training or continuing education may be required

Proven experience as a Medical Receptionist or Dental Receptionist in a healthcare or dental clinic setting

Strong knowledge of dental terminology, medical terminology, ICD-9/10 coding, CPT coding, and medical billing processes

Familiarity with EMR/EHR systems such as Open Dental (preferred), Dentrix, Eaglesoft, eClinicalWorks, Meditech, or Athenahealth

Excellent computer skills including proficiency in Microsoft Office suite and office management software

Exceptional customer service skills paired with professional phone etiquette and strong organizational abilities

Bilingual abilities are a plus to serve diverse patient populations

Prior clinic experience or healthcare office experience is highly preferred

Proficiency in Appointment Scheduling and receptionist duties, including managing calendars and maintaining organized records

Knowledge of basic Dental Care procedures and familiarity with the terminology and processes involved

Strong Phone Etiquette and customer service skills

Previous experience in a dental office or healthcare setting is preferred

Proficiency with dental office management software is a plus

High school diploma or equivalent

Minimum of 1 year of dental office experience

Typing speed of at least 40 WPM with accuracy

2+ years of dental office experience

Medical Insurance

Performance Bonuses

Short- and Long-Term Disability

Join us to be part of a dedicated team committed to delivering top-tier dental care! Your expertise will help create a welcoming environment where patients feel valued and cared for every step of the way.

#J-18808-Ljbffr SALINE DENTAL GROUP, P.