Head of Services - Support and Managed

Manager Of Payment Services

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!

• 11 paid holidays per year
• 401(k) retirement plan and profit sharing
• Pay for performance incentive programs
• Time off for giving back to your community!
• Tuition reimbursement
• We expect and demonstrate our values (Integrity, Collaboration, Service, Inclusion and Ownership) every day, creating an environment where all associates can add value and feel valued.

Manager of Payment Services

This role is responsible for leading a team of Payments Services associates to ensure the efficient and accurate processing of member account transactions with a strong emphasis on quality control. Lead, coach, and support the ongoing development of Payment Services associates

Assist in reporting and providing data analysis related to all payments channel (Checks, ACH, Wires, Faster Payments, etc.)

Monitor and communicate industry and regulatory changes impacting the payments space to keep the credit union informed

Continuously evaluate risks associated with payment solutions and implement appropriate safeguards

Ensure effective business continuity planning and execution within the payments function

Serve as the primary liaison for internal and external audits and regulatory exams

Manage daily operations for assigned functional areas, providing direct oversight and guidance

Deliver technical expertise and strategic resources to support departmental functions

Establish and monitor performance standards, position goals, and departmental objectives

Develop, update, and maintain training guidelines and departmental procedures.

Prepare and file unclaimed property reports in accordance with regulatory requirements

Collaborate with other business units to support organizational initiatives and cross-functional projects

High school Diploma

• Bachelor's degree preferred
• 6-8 years of relevant experience in a financial institution and previous leadership experience.
• Certified Fraud Examiner (CFE)
• Depth of knowledge in National Automated Clearing House Association (NACHA) including ACH codes
• Depth of knowledge in Bank Secrecy Act (BSA)
• Depth of knowledge in Consumer Financial Protection Bureau regulations
• Depth of knowledge on payment rails (ACH Network, Zelle, FedNow, RTP, & Push-to-Debit Card Networks) including emerging faster payment alternatives
• Ability to analyze data to make suggestions to further enhance member experience while still maintaining our risk tolerance
• Depth of knowledge on fraud and able to identify fraudulent behaviors
• Able to provide exceptional service to our internal and external members

Pay for performance incentive program

Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!

Publix Employee Federal Credit Union