Head of Care Management Operations

beBright is a doctor-founded, doctor-led organization dedicated to creating bright smiles and lifelong impact for children and families. Through exceptional providers, integrated pediatric dentistry and orthodontic care, and strong support systems, beBright delivers superior patient experiences and clinical outcomes. Focused exclusively on pediatric dentistry and orthodontics, beBright empowers local practices with clinical autonomy while providing comprehensive administrative and operational support. The Director of Operations is responsible for driving operational performance, consistency, and growth across a group of dental practices. The Director of Operations will monitor business and operational performance, identify opportunities for improvement, establish and implement standardized processes, and provide coaching and accountability to practice leadership. This position requires a strong balance of strategic thinking, financial acumen, leadership, and hands-on execution, with a focus on operational excellence, team development, and sustainable growth.

Partner with Practice Administrators and doctors to drive practice performance, accountability, and operational excellence

• Monitor and analyze key performance indicators, including production, collections, new patients, patient retention, schedule efficiency, staffing, and profitability
• Identify operational challenges and develop scalable solutions to improve workflows, productivity, patient experience, and financial performance
• Conduct regular business reviews with practice leadership to assess performance, establish priorities, and drive accountability
• Develop and execute action plans to address performance gaps and achieve established goals
• Financial & Performance Management
• Partner with leadership and practice administrators on budgeting, forecasting, and financial performance
• Review practice-level financial results and identify trends, opportunities, and areas requiring intervention
• Develop strategies to improve revenue, collections, profitability, and overall practice performance
• Establish performance expectations and ensure practice leadership understands and effectively manages key business metrics
• Use data and reporting to inform operational decisions and drive continuous improvement

Partner with HR and other shared services teams to address employee relations, performance management, retention, and organizational needs

• Foster a culture of accountability, collaboration, continuous improvement, and high performance
• Standardization & Process Improvement
• Partner with executive leadership and shared services teams to develop, refine, and implement policies, procedures, and systems
• Identify operational inefficiencies and recommend scalable solutions to improve productivity, quality, and patient experience
• Lead and support implementation of company-wide operational initiatives and strategic projects
• Patient Experience & Quality
• Support clinical and operational teams in maintaining high standards of quality and service

Compliance & Risk Management

• Ensure adherence to company policies, procedures, and applicable regulatory requirements
• Support operational audits, reviews, and compliance initiatives across assigned locations
• Identify operational risks and partner with leadership to develop and implement appropriate solutions
• Promote a culture of compliance, accountability, and operational excellence

Serve as a key liaison between practice operations and shared services departments, including Finance, HR, Recruiting, IT, Marketing, and Revenue Cycle Management

• Provide leadership with insights and recommendations based on practice performance and operational trends
• Collaborate on company-wide initiatives that impact practice operations and provider teams

Bachelor’s degree preferred; 5+ years of multi-site operations or leadership experience, preferably in healthcare, dental, or a service-based environment

• Strong understanding of operational KPIs, financial performance, and performance management
• Demonstrated success in process improvement, change management, and organizational growth
• Ability to travel to practice locations as needed

Strong leadership, coaching, and relationship-building skills

• Strong financial and analytical acumen
• Ability to manage multiple priorities and initiatives in a fast-paced, growth-oriented environment
• Demonstrated commitment to operational excellence and continuous improvement

Comprehensive benefits package including health, dental, and vision coverage.

• Retirement savings plan with employer safe harbor program.
• Paid time off and holidays.