Club Front Desk Receptionist

Front Desk Representative is responsible for providing exceptional customer service and ensuring guest satisfaction in various hospitality establishments such as hotels, resorts, and other accommodation facilities. Customer Service: Provide exceptional customer service by promptly addressing guest inquiries, concerns, and requests via in‑person interaction, telephone, email, or other communication channels.

Guest Assistance: Offer assistance and information on hotel facilities, services, and local attractions. Help guests with transportation arrangements, restaurant reservations, and other special requests.

Problem Resolution: Resolve guest complaints or issues promptly and effectively, ensuring guest satisfaction. Maintain a secure and safe environment by following established procedures, monitoring access, and reporting any suspicious activities or incidents to the appropriate authorities.

Cash Handling: Handle cash, credit card transactions, and other payment methods accurately, following established procedures and ensuring the security of financial transactions.

Administrative Tasks: Perform various administrative duties, including maintaining guest records, updating reservations system, preparing reports, and completing other assigned tasks.

Collaboration: Collaborate effectively with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences and address guest needs.

Knowledge Update: Stay updated on hotel policies, procedures, services, and local attractions to provide accurate information to guests.

Manage multiple tasks simultaneously, such as answering phone calls, checking guests in or out, and addressing guest inquiries, while maintaining a professional and composed demeanor.

Competitive health plans which include medical, dental, vision through Union Local 6; Retirement Plan (401(k)); Life Insurance; Long Term and Short Term Disability; Paid Family Leave and Family Medical Leave which include maternity and paternity leave, etc.

Union Scale - $32.45 Hr

The Front Desk Representative may assign additional duties and responsibilities.

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