Front Desk Receptionist (Full Time - Temporary)

Claim numbers

Job Category: Office

Job Type: Full Time

Job Location: Ohio Valley

Be the First Voice of Americon

Americon Restoration of the Ohio Valley is seeking a reliable, organized, and customer-focused Front Desk Administrator to serve as the first point of contact for our growing restoration company.

This role is essential to keeping our office operations running smoothly while supporting both our internal team and field crews. The ideal candidate is proactive, detail-oriented, professional on the phone, and comfortable juggling multiple responsibilities in a fast-paced environment.

Experience working with residential or commercial insurance claims is preferred and considered a strong advantage.

Key Responsibilities

Front Desk & Communication

Answer and manage all incoming phone calls in a professional, friendly, and timely manner

Direct calls, inquiries, and messages to the appropriate team members

Greet and assist walk-in clients, vendors, or visitors

Serve as a positive first impression of the Americon brand

Claims & Job Coordination

Enter new jobs and client information accurately into company systems

Review incoming insurance claims to ensure all required information is complete

Collect missing claim details including:

Insurance carrier information

Adjuster names and contact information

Claim numbers

Additional job-specific documentation as needed

Communicate with homeowners, commercial clients, insurance carriers, and adjusters to gather information and keep claims progressing efficiently

Maintain accurate and updated job records across internal systems

Administrative Support

Provide administrative support to leadership and all departments as needed

Assist with scheduling, outbound calls, appointment coordination, and follow-up communication

Support office-to-field communication to keep projects moving smoothly

Assist with document preparation, filing, scanning, and data entry

Help with special projects and miscellaneous administrative tasks

Office Operations

Order office supplies, uniforms, materials, and requested job site items

Maintain office organization, cleanliness, and day-to-day efficiency

Monitor supply inventory including paper, toner, office essentials, and branded materials

Help maintain a positive, professional, team-oriented office environment

Qualifications

Previous administrative, receptionist, front desk, or office coordination experience preferred

Experience in restoration, construction, insurance, or related industries is a plus

Insurance claims experience strongly preferred

Excellent verbal and written communication skills

Strong organizational skills and attention to detail

Comfortable multitasking in a fast-paced environment

Strong customer service mindset

Proficient with computers, email, and office software

Ability to work independently while supporting a collaborative team

Benefits

1 week paid vacation after 1 year of employment

Short-term disability

Long-term disability

Quarterly bonus opportunities

Compensation

Based on experience

Join Our Team

At Americon Restoration, we help homeowners and businesses recover when the unexpected happens. If you're organized, dependable, and enjoy being part of a team that makes a difference, we'd love to hear from you.

Service Areas

Americon Restoration proudly serves homeowners and businesses throughout the Ohio Valley, Pittsburgh, Cleveland, and Dallas–Fort Worth.

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