Night and weekends Key holder

South Moon Under originated as a small surf shop in 1968 and has since evolved into an elevated everyday shopping destination for the effortlessly cool individual, with brick-and-mortar locations in small communities and big cities alike.
Our team is filled with talented, smart, and driven employees who are passionate about style, customer service, and of course, South Moon Under.
We want talented individuals who are people focused, sales driven and eager to collaborate as a team to establish a thriving brand. If you are someone who craves development, enjoys a dynamic work environment, and you have the hustle to meet challenges, then we want you!
As a Key Holder, you will work in partnership with the Store Leader to inspire and lead your team in providing best-in-class service by meeting and exceeding the needs of our customers. You a re responsible for ensuring that you and your team create unique and specially curated looks for customers that promote their best selves, bring them immense joy, and establish long-lasting relationships with the brand. You create a team environment and culture where people feel supported, engaged, and can deliver an exceptional in-store experience.
Customer Service l Brand Ambassador
Understand and communicate the South Moon Under brand to all customers
Ensure expected customer service levels are maintained and exceeded by the team
C reate a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visit
Emulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitude
Continually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling special
Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests
Assist the Store Leader and Assistant Store Leader in managing all aspects of the retail business, as well as make informed decisions based on both qualitative and quantitative data
Hold the team accountable for maintaining retail standards and store cleanliness
Support with performance management activities by partnering with the Store Leader
Collaborate with team members to ensure superior customer service and support store operations
Visual l Business Operations
Maintain South Moon Under’s visual and operational standards while keeping the focus on customers
Consistently meet and/or exceed all goals and objectives for the store by m onitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities
Manage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc.)
Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customers
Understand and adhere to people safety policies and procedures
Perform work in accordance with applicable policies, procedures, and laws or regulations
High School Diploma required; Working knowledge of Microsoft Office, Microsoft Teams, and POS systems
Flexibility to work non-traditional hours, days, nights, weekends, and holidays as needed
Travel may be required

Near and far-sighted visual acuity and normal depth perception are required.

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