Healthcare Concierge - Full Time

Clinical Concierge LMRT - Denton
Home Location: 4600 Teasley Lane, Denton, Texas 76210 (This position will float across multiple Texas Health Urgent Care locations)

Works hours: Full-Time, 3‑12 hour shifts a week (rotating days, weekends and holidays), 7:45 AM - 8:15 PM

What You’ll Need

H.S. Diploma or Equivalent Required And

Completion of approved LMRT training program with proficiency in chest, extremities, skull and spine required And

Successful completion of a Medical Assistant education program preferred

Successful completion of a CHCP externship at Breeze Urgent Care preferred

6 Months Previous x‑ray experience or completion of an internal THR LMRT training program in lieu of experience required or

Successful completion of a CHCP externship at Breeze Urgent Care required

6 Months Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care preferred

6 months previous experience as licensed LMRT preferred

Strongly preferred experience includes: obtaining patient medical histories, administering medications per protocol, performing vital signs, assisting with basic clinical procedures, documenting patient encounters in the EMR and supporting patient flow in a clinical setting

Previous experience with electronic health record , straight‑arm x‑ray and orthopedic experience Preferred.

LMRT issued by the TMB with the following specialties: chest, extremities, skull, and spine upon hire required and

Medical Assistant Certification upon hire preferred (required prior to administering injections)

BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required.

THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required

Responsibilities

Collect identification and payor related documentation, conduct registration using EPIC workflow.

Measure and document vitals and communicate the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.

Document chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.

Perform and document laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check‑off.

Administer and document oral and intramuscular medication using the appropriate medication verification workflow. If a Medical Assistant, may also perform injections with the appropriate competency check‑off.

Assist provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho‑goods and ortho‑glass.

Perform diagnostic x‑rays and document completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider.

Perform x‑rays following established protocols and utilize appropriate exposure factors for care and safety. Ensure images and applicable communication are transferred to radiology group for overread and assure all images have a report on file in the medical record.

Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) in line with patient experience standards.

Welcome the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquire about the purpose and nature of the visit and appropriate screening questions.

Recognize and notify provider immediately of emergent patients, perform BLS, provide oxygen administration, and assist provider with emergency care.

Schedule appointments for primary care referrals for consumers.

Maintain office supplies, medical supplies, and medications at appropriate par levels as assigned.

Perform quality checks throughout out the facility per established policies and procedure.

Other duties as assigned.

Benefits

401k

PTO

Medical coverage

Dental coverage

Paid Parental Leave

Flex spending account

Tuition reimbursement

Student loan forgiveness

Additional benefits as offered by Texas Health

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