Senior Help Desk /Technical Support

Sr. Help Desk Administrator
Location: Camden, NJ
The Sr. Help Desk Administrator provides technical support and system administration within a Windows Server and Microsoft 365 environment. This position ensures the stability, performance, and security of user systems, servers, storage, and virtual environments. The role includes troubleshooting hardware/software issues, managing virtual machines, and maintaining enterprise storage and backup systems across office and production facilities.
Primary Responsibilities:

• 3 minimum 5+ years preferred of experience in desktop or systems support, troubleshooting hardware and software issues.
• Strong understanding of Microsoft operating systems (Windows 10/11, Windows Server 20122022) and Office 365 administration.
• Working knowledge of Active Directory, DNS, DHCP, and network troubleshooting (subnets, VLANs, IP addressing).
• Proficiency with ManageEngine ServiceDesk or similar enterprise ticketing systems.
• Experience supporting virtual environments (VMware) and enterprise storage systems (EMC, Isilon).
• Familiarity with backup and recovery platforms, including NetBackup.
• Intermediate knowledge of computer hardware, peripherals, and repair.
• Experience with Windows file shares, NTFS permissions, and group policies.
• Understanding of ERP system functionality and its integration with IT infrastructure.
• Knowledge of TIA/EIA-568 cabling standards and structured cabling best practices.

End-User and Helpdesk Support: Respond to and resolve support tickets daily via ManageEngine ServiceDesk or other ticketing systems, addressing hardware, software, and network issues. Provide desktop and remote support for all levels of management and production employees. Troubleshoot and resolve user issues related to Windows 10/11, Microsoft Office 365, printers, and peripherals. Configure and manage Active Directory (AD) user accounts, passwords, and security groups. Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA). Perform software installation, configuration, and updates according to IT standards. Maintain accurate hardware and software inventory, manage asset tracking, and report on equipment requirements. Provide user training on company systems, software, and security best practices. Document all work performed and system changes in accordance with ITIL standards.
Systems Administration: Support and maintain Windows Server environments (2012, 2016, 2019, 2022), including system patching, security updates, and connectivity. Administer and monitor virtual environments using VMware vSphere/ESXi, including provisioning, snapshots, and performance management of VMs. Manage enterprise storage systems (such as EMC and Dell Isilon, NetAPP)including provisioning shares, monitoring capacity, and ensuring redundancy and data integrity. Oversee backup operations using NetBackup and other enterprise solutions; verify backup completion, conduct test restores, and ensure disaster recovery readiness. Configure and manage file servers, including permissions, shares, and quotas. Support DNS, DHCP, VLANs, and IP addressing, performing network troubleshooting and configuration when necessary. Assist in server lifecycle management, including installation, patching, monitoring, and retirement of hardware and virtual resources. Ensure adherence to corporate data retention, cybersecurity, and access control policies.
Additional Responsibilities: Install and support specialized software such as SolidWorks, AutoDesk, MATLAB, and Adobe products. Manage local printer maintenance through third-party vendor contracts. Support cabling infrastructure following TIA/EIA-568 standards. Collaborate with the IT team to improve efficiency, automation, and system reliability through proactive problem solving and documentation.
Physical Demands & Work Environment: Ability to work in both office and production environments, which may include standing, sitting, crouching, bending, reaching, and lifting up to 50 pounds unassisted. Must be able to climb stairs and navigate confined areas as required to support field operations.
Requirements: Experience deploying and managing 3D design software such as SolidWorks, AutoDesk, and MATLAB. Experience with enterprise storage configuration and capacity planning (Isilon, EMC). Familiarity with ITIL service management principles. Relevant certifications such as CompTIA Network+/Security+, Microsoft MCSA/MCSE, or VMware Certified Professional (VCP).
A Generation Ahead by Design Investing in people who power the future. We believe great work deserves great rewards. Our benefits go beyond the basics, reflecting our commitment to supporting your whole selfyour health, your future, and your career growth. This includes:

• Compensation: Annual compensation based on skills and experience ranging from $80,000 - $95,000.
• Benefits: Industry?leading medical, dental, and vision coverage with a generous employer premium contribution and Day 1 eligibility! FLEX Program Hybrid work opportunities available for eligible roles, where business needs and role requirements allow
• 401(k) retirement plan with up to a 5% company match and immediate vesting to support long?term financial security
• Paid time off and 11 paid holidays to support rest, balance, and recharge
• Wellness program offering rewards for participation in company?supported health initiatives
• Commuter benefits supporting mass transit and commuter parking options
• Company?paid life and AD&D insurance for added peace of mind
• Education assistance to support continued education and professional growth
• Employee support and voluntary benefits, including an Employee Assistance Program and optional coverage such as disability, legal, identity theft, and insurance programs