Healthcare Billing Advocate

Most of what makes American healthcare expensive isn't medical care. It's the machinery wrapped around it: middlemen taking a cut, fraud nobody stops, and billing systems designed to fight over payment instead of deliver care. The result is higher premiums, denied claims, surprise bills, and a system patients increasingly experience as adversarial.

Arlo is rebuilding health insurance for small businesses from first principles: making sure as much of every premium dollar as possible goes to care instead of getting absorbed by the system around it. We do that by identifying fraud earlier, steering members toward higher-quality and lower-cost care, automating operational overhead, and eliminating vendors whose business exists mostly to take a cut.

AI is the foundation that makes this work. We use it across underwriting, operations, clinical programs, and member experience to build an insurer that becomes more efficient as the technology improves.

Backed by Upfront Ventures, 8VC, and General Catalyst, with a team from Palantir, YC companies, and longtime healthcare operators.

As a Member Advocate, you'll be the first point of contact for members, responding to questions and concerns with empathy and professionalism across text, email, and live messaging. You'll take ownership of each interaction—helping members navigate their health insurance, benefits, and claims from start to finish. You'll also work closely with teams across Sales, Product, Operations, and Engineering to continuously improve the member experience. Member Experience: Deliver fast, thoughtful chat-based support that builds trust and confidence.

• Process Improvement: 1-3 years of customer service experience in a health plan/health insurance environment
• CRM systems, chat platforms, text, and email support).
• Passion for helping people and improving the healthcare experience.
• Availability to work an 8 hour shift within the timeframe of 8:30 AM - 6:00 PM Eastern Time, with preference given to candidates in Eastern or Central time zones.

You'll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.

• Instead of optimizing ads or cutting labor costs, you'll use AI to fundamentally reimagine how people get healthcare.
• Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.

We do not discriminate based on age, race, color, creed or religion, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, status as a victim of domestic violence, or arrest or conviction record, as defined under New York State law.

We will never ask for personal or financial information outside of our formal onboarding process.