Spa & Retail Concierge - Part Time

Spa ConciergeGrand Pacific Hotel Services LP - Carlsbad, CA 92008OverviewSalary Range $17.00 - $21.00 Hourly Position Type Part Time Job Shift VariedDescriptionPOSITION PURPOSETo communicate with clients and assist them with choosing and scheduling spa treatments. Close all service and retail transactions properly and maintain a clean and beautiful spa boutique and facility.ESSENTIAL FUNCTIONSProvide stellar customer service in a fast paced environment.Manage a three-line phone system using exceptional phone etiquette.Assist clients with retail purchases and make spa sales recommendations.Handle cash, check, room charge and credit card transactions accurately using Spa Soft software and a basic cash register.Accurately schedule spa service appointments using Millennium software.Accurately enter client data using Millennium software.Responsible for the opening and closing operations for the front desk area and the spa facility.Manage the daily flow of clients in the spa - be aware of who is in the spa at all times, what services they are scheduled for and that we are all meeting client expectations.Diffuse unexpected situations or problems pertaining to scheduling errors, cancelled appointments and equipment malfunctions.Handle customer complaints with care and consideration and provide an appropriate remedy for each situation as needed.Assist the spa supervisor and spa director with general administrative tasks.Maintain the cleanliness and order of the front desk, spa boutique, locker rooms and guest relaxation rooms.Prepare written correspondence through word processing and email formats with guests and for internal communications.Restock and count physical inventories for the spa boutique.Communicate and interact with all levels of staff.Moderate use of Microsoft Outlook, Excel and Word programs.Heavy use of Millennium spa management software.Coordinate daily operations with other concierge staff and spa departments.Coordinate and schedule repair and maintenance services and communicate with vendors as needed, with the approval of the spa director.Other:Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.SUPPORTIVE FUNCTIONSMay be required to work any of the positions in the laundry.Perform cleaning tasks using standard hotel cleaning products as assigned.SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESMust be able to work a flexible schedule that includes availability for weekend and closing shifts (a typical closing shift ends between 6:30pm – 8:30pm.)Must be available to work a schedule that ranges from 15 hours to 29 hours per week.Must be available to work busy holidays.Must be reliable and have a positive attitude.Must be available to attend monthly staff meetings.Must not have any visible tattoos, face and/or body piercings while at work.QualificationsQUALIFICATION STANDARDSEducation: High school or equivalent education required.Experience: 1-2 years in a customer contact position required. Prior receptionist or coordinator experience preferred in a hotel, spa, fitness or related environment.GroomingAll employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad's standards.Attendance:Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.Ownership:This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spa's owner or operator.