Head of Product, Virtual Care

CanalsCanals builds software for wholesale distributors, helping them operate more efficiently through automation and AI.Our customers are the companies responsible for moving the materials that power the real economy; electrical supplies, plumbing products, roofing materials, HVAC equipment, and more. Every day, thousands of people rely on Canals to help process orders, manage purchasing, handle accounts payable, and streamline critical business workflows.We care deeply about building great products, hiring exceptional people, and creating an environment where talented individuals can do the best work of their careers.This role will focus on building the payment and financial infrastructure layer that powers transactions across our platform. You'll help shape how money moves through complex operational workflows, working closely with engineering and external payment providers to create seamless, reliable experiences for businesses and their customers.We need someone who can balance systems thinking with strong product intuition — someone who understands that payments products require both technical depth and exceptional user experience. The ideal candidate thinks deeply about onboarding, trust, reconciliation, compliance tradeoffs, conversion, and reducing operational friction in high-stakes financial workflows.Someone who can take complicated transaction flows, payment operations, and financial edge cases and turn them into intuitive product experiences that users trust.What You'll DoOwn and help define the strategy for payments and financial infrastructure across the platformWork closely with engineering on payment architecture, provider integrations, onboarding flows, and transaction systemsPartner with external payment providers and platforms to support evolving product capabilitiesDesign intuitive payment experiences that prioritize trust, clarity, reliability, and operational efficiencyDeeply understand user workflows and identify friction points across onboarding, payments, payouts, and transaction visibilityTranslate complex operational and financial requirements into clearly defined product specs and scalable systemsBalance speed, risk, compliance considerations, and user experience in product decision-makingHelp define metrics around transaction success, onboarding conversion, operational efficiency, and payment adoptionCollaborate cross-functionally across product, engineering, operations, and leadership to drive executionWhat You'll BringTypically 4+ years of product management experience, preferably in B2B SaaS, fintech, payments, or platform productsExperience working with payment processors, PSPs, merchant onboarding systems, or financial infrastructure productsStrong understanding of transaction flows, payment operations, onboarding experiences, or financial workflow designAbility to simplify technically complex systems into intuitive user experiencesExcellent communication and collaboration skills with the ability to work cross-functionally across technical and non-technical stakeholdersHigh ownership mindset with the ability to operate independently in fast-moving environmentsExperience working with early-stage teams or fast-paced startupsStrong product intuition around trust, reliability, operational workflows, and user behavior in financial productsWhy Join CanalsWe're building software that solves real problems for an industry that keeps the world running. Our customers rely on our platform every day to operate their businesses.That's why we invest heavily in hiring, development, and creating an environment where talented individuals can do the best work of their careers.We're remote-first, flexible, and distributed across North and South America, bringing together talented people from a wide range of backgrounds and experiences.In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.