Head of Delivery - Remote

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Functional Title: Delivery Manager Job Title: Information Technology BA III Agency: Health & Human Services Comm Department: MMIS Staff APD Internal 75/25 Posting Number: 17421 Closing Date: 07/27/2026 Posting Audience: Computer and Mathematical Salary Range: $5,797.66 - $6,932.58 Pay Frequency: TEXAS-B-25 Shift: Day Additional Shift: Telework: Travel: Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM IT,Z Prefix Must be willing to work onsite at an Austin, TX HHS office three (3), or more, days per week.

The Delivery Manager (DM) supports delivery of Medicaid and CHIP IT initiatives by ensuring alignment to product vision and established roadmaps.

This role partners with business stakeholders and IT vendors to ensure systems meet agency technology standards, contractual obligations, and program objectives.

The DM manages service intake, triage, and production support operations, including reviewing incoming requests and incidents, prioritizing and routing work, identifying dependencies, and coordinating resolution across teams. The DM also collaborates with Product Owners and delivery teams to clarify requirements, support backlog readiness, resolve issues, and ensure work is aligned to priorities.

This position operates with minimal supervision and requires strong initiative, collaboration, and independent judgment.

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Supports analysis and assists with the creation of documentation necessary for ticket triage and coordination to develop a product backlog with all appropriate HHSC stakeholders. This includes analysis, documentation, all supporting activities including ticket and backlog development, coordination with impacted stakeholders and other IT teams or vendors, risk//issue identification and documentation, and participation in cross-team coordination. Supports delivery, as necessary to ensure alignment with the committed to objectives [40%].
Provides analysis and documentation support on the IT component of product backlogs with emphasis on documentation of risk factors, dependencies, enablers and documents the associated mitigation strategies. [Participates in coordination efforts with vendor discovery support team to provide necessary input to help refine features and tickets as necessary, to provide technical feedback, to support the definition of enabler stories, develop wireframes, POCs, and support the HHSC Systems Architect to develop the architectural runway [15%]
Provides mentoring, consultation, documentation, and direction to other areas of Medicaid and CHIP Applications with regards to implementation within all Medicaid and CHIP systems. [Provides quality-assurance-related consultation to, or oversight of, product enhancements, assignments, or special initiatives. [Advanced knowledge of multiple computer-based systems, information technology management, and systems development methodologies including programming languages, systems analysis, and system testing.
Knowledge of Medicaid and/or CHIP Program and Policy.
Knowledge of product backlog management
Knowledge of the capabilities and limitations of computer systems and of the techniques used in automated systems
Knowledge of computer hardware and software
Knowledge of computer operating systems
Skill in communicating effectively both verbally and in writing with technical and non-technical staff
Skill in Product Management
Skill in Agile Methodology
Registrations, Licensure Requirements or Certifications:

Scaled Agile Framework (SAFe) Product Owner Product Manager (POPM) Certification preferred

Three (3) or more years of experience is required in the areas of customer relationship, product management, product development, product ownership, project management, leading technical initiatives, systems analysis, business analysis, policy analysis, program support, business process analysis, or legislative bill analysis.
A minimum of 2 years equivalent (60 credit hours) from an accredited college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or another business or IT related field is preferred. Work experience in business, communications, computer science, computer information systems, management information systems, or another business or IT related field can be substituted for education on a year-for-year basis.
Prior experience with Agile principles preferred.

The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.

#Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on click.appcast.io. Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.