Head of Products - Remote

Description Crain Communications is seeking an experienced Product Manager to lead the development and optimization of the systems and experiences that drive subscriber conversion and monetization across our portfolio of media brands.

This role sits at the intersection of customer experience, subscription technology, and business growth. The Product Manager will shape the platforms, workflows, and decisioning systems that convert audiences into subscribers. They will partner closely with engineering, subscriptions, marketing, analytics, and customer service teams.

At Crain, we embrace AI-enabled product development as part of our operating model and are looking for a product manager who uses modern AI tools to accelerate discovery, prototyping, experimentation, and delivery. The ideal candidate has experience building and optimizing subscription platforms, checkout experiences, and paywall technologies. They are comfortable balancing strategic planning with hands-on execution. Location: The Product Manager will work from one of the Crain offices if within commuting distance or remote from a state in which Crain has employees: Lead the development and optimization of products and capabilities that improve subscriber conversion and monetization.

• Collaborate with stakeholders across the organization to shape and execute the roadmap for subscription systems and platforms.
• Lead experimentation programs and use customer insights, analytics, and testing to improve business outcomes and reduce friction for audiences.
• Collaborate with research, analytics, and business stakeholders to identify customer needs, evaluate competitive subscription offerings, and inform product strategy and prioritization.
• Work closely with engineering teams to define requirements and deliver scalable, reliable subscription platform capabilities, including entitlement and account management systems.
• Manage the product lifecycle from discovery and ideation through launch, optimization, and ongoing enhancement, ensuring subscription products deliver measurable value to both customers and the business.
• Develop and track success metrics to evaluate product performance and optimize subscription outcomes.
• Communicate product vision, priorities, performance, challenges, and opportunities to stakeholders across the organization.

3+ years of product management experience, including experience supporting subscription businesses, recurring revenue models, or digital commerce platforms.

• Hands-on experience with subscription technologies, checkout and payment systems, entitlement platforms, identity management, or customer lifecycle solutions. * Demonstrated understanding of subscription business models, including subscriber acquisition, conversion optimization, retention strategies, churn reduction, pricing, and customer lifetime value.
• Strong analytical skills and experience using data, experimentation, and customer insights to inform product decisions and measure impact.
• Proven experience partnering with engineering teams to define requirements and deliver scalable platform capabilities.
• Comfortable discussing technical concepts such as APIs, platform architecture, identity management, experimentation frameworks, and integrations with third-party subscription and payment technologies.
• Experience developing and optimizing conversion funnels, paywalls, pricing experiences or customer journey workflows.
• Comfortable operating in matrixed environments with multiple brands, priorities, and stakeholder groups.
• Experience using AI-powered tools to accelerate product discovery, user research, requirements development, prototyping, and experimentation.
• Familiarity with customer data platforms (CDPs), CRM systems, marketing automation tools, and subscription analytics platforms preferred.
• This position is exempt under the Fair Labor Standards Act and is not eligible for overtime pay.

The final salary offering will take into account a wide range of factors, including experience, accomplishments and location. In addition to base salary, Crain also offers competitive benefits including retirement plan savings contributions and bonus opportunities based on individual and company performance. #full-time

Crain Communications is a leading business news and information company with a portfolio of 24 media brands that provide indispensable coverage and data for professionals globally and across sectors, including advertising, automotive, finance, healthcare, staffing, and workforce solutions. Many of Crain's brands are the most influential media properties in the industries and communities they serve, including Ad Age, Automotive News, Pensions & Investments, Modern Healthcare, Staffing Industry Analysts, as well as Crain's regional business brands. For more than a century, our dedication to deep sector expertise and journalistic integrity has enabled us to provide trusted insights across all our platforms, empowering today's business leaders to make industry-shaping decisions. Environmental Demands

Employee work location is determined by the needs of the specific team and may include on-site, hybrid or remote. An "in-office" role would require the employee to come into the office most days with occasional flexibility to work remotely if tasks can be performed elsewhere and if the manager approves.

A "remote" role would allow an employee to work from a home office that is in one of the states Crain does business in. We can only employ a remote / "work from home" employee if they reside in one of these states: A "hybrid" role would be a mix of in-office and remote work. There may be a specified schedule for coming into the office or it could be at the discretion of the employee with the manager's approval, subject to change.

Employees who live within a reasonable commute distance from a Crain office are expected to work on-site 3 days per week.

Many positions will also include work done in "the field." Employees may be exposed to adverse environmental conditions, specifically during field work. Other typical job functions are performed under conditions such as those found in general office work.

Travel to cover news stories/events, meetings with clients, and to our geographically separated offices may be required. It is the nature of many positions to experience non-standard working hours and be on-call when needed for responding to email, meeting with clients, attending work-related events, story development or breaking news. Most employees perform work Monday through Friday, although early-morning, evening or weekend shifts may be required. Work schedule and travel requirements are subject to change as a role and needs evolve over time.

Physical activities will include frequent in-person or virtual interactions. For most positions, it is essential to be able to remain at a desk/computer workstation for prolonged periods, perform computer-related tasks, and create/maintain documents within filing systems. Must have close visual acuity to perform an activity, such as preparing and analyzing reports and information, transcribing, viewing a computer terminal, or extensive reading. Some positions will have additional physical requirements, including exerting up to 50lbs of force to move and/or carry equipment, supplies, files, or other materials as the role requires.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions and meet the environmental and physical demands of the role.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.