Front Desk Receptionist/Front Desk Night Audit

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Reports To: Night Manager/Front Office Manager
Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud.
Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

• Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing.
• Run the night audit final after ensuring all revenues are in balance nightly.
• Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs.
• Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees.
• Basic supervision of 3rd shift staff, including contracted security.
• Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director.
• Ability to operate a personal computer, cash register, and calculator.
• Telephone and guest relations etiquette and skills.
• Excellent vision is required for viewing computer screens.
• Excellent speech communication skills are required to communicate with guests over the telephone.
• Mobility - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time.
• Personal computer, telephone, cash register, calculator - approximately 90-95% of the time.
• 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic.