Registered Nurse- Ambulatory Care Nursing

Summary

Clinic staff nurses provide individualized and specialized nursing care to patients within the physician/nurse team in accordance with physician's orders, recognized nursing techniques of current nurse practice in the State of Georgia and the Practice’s policies and procedures. This position is responsible for planning, executing and evaluating the nursing care given to patients. Clinic staff nurses must be self-directed and focused on expanding knowledge and skills, providing effective direct care as part of the interdisciplinary team to a variety of complex patients. Clinic staff nurses must be able to triage and schedule patients via telephone.

Essential Duties

Follow physician-signed protocols for medication refills and symptom assessment

Send prescription refills electronically using the electronic health record

Review and maintain accurate and detailed records in the electronic health record

Record patient’s medical information and vital signs

Collaborate with all members of the patient care team including providers, pharmacies, and other support staff

Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care

Complete phone triage calls to patients and their families to assess symptoms resulting from patient’s medical condition

Suggest nursing interventions for symptom management based on nursing protocols and communicate changes in patient’s status to the monitoring provider

Perform teaching visits in our office to review appropriate use of new medications and health maintenance assessment

Review and explain lab, radiology, pathology results with patient/family and plan of care

Prepare rooms and ensure proper equipment and adequate stock of supplies are available.

Prepare patients for and assist with examination or treatments.

Provide patient education

Obtain prior authorizations for medications

Handle faxed orders from DME companies, sending signed faxes back in a timely manner

Provide excellent customer service when speaking with parent/patient

Place NG tube in office as needed

Provide injection training to parents/patients

Provide Letters of Medical Necessity to families as needed

Schedule patient appointments as necessary

Obtain prior authorizations for medications through insurance companies

Write and send school letters/forms to families

Return all patient phone calls/emails the same business day

May travel to satellite locations to assist physicians in patient care

Performs other duties as assigned by management

Education – Experience – KSA’s – Other Qualifications

Associate’s Degree (AA) or higher in Nursing required with at least 2 years of clinical nursing experience preferred.

Certificates, licenses and registrations required: RN

Computer skills required: Microsoft Office

Electronic medical record (EMR) skills required: EPIC preferred.

Experience managing phone triage preferred.

Must Have the Ability to:

Problem Solve

Multitask

Prioritize and be detail oriented

Work effectively individually as well as a part of a team

Use active listening skills

Communicate effectively verbally, in writing in person, and on the telephone.

Competencies

Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Interpersonal Skills – focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Physical Demands and Work Environment

May be required to travel to satellite locations

Frequent sitting, standing, walking, grasping, carrying and speaking

Occasional reaching, bending and stooping

Lifting, carrying, pushing and pulling up to 50 pounds, with assistance if needed.

Frequent use of computer, keyboard, copy/fax machine, and phone

Possible exposure to infectious specimens (blood or bodily fluids or airborne pathogens).

May be required to wear Personal Protective Equipment (PPE).

While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Fast paced environment with occasional high pressure or emergent situations.

Work hours subject to office needs to ensure coverage during all hours of operation.

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