Health Care Provider - Urgently hiring

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

Please note these positions are located in Spokane, WA and remote work status is available after in-person training and core competencies have been evaluated and demonstrated as determined by FBH.

PART-TIME SHIFT AVAILABLE: Thursday, Friday & Saturday 4PM-12:30AM - This shift is eligible for added shift differential of 9.73% to the base pay listed below.

Telephone crisis intervention services is a 24/7/365 behavioral health crisis hotline for a six-county region. The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff or Designated Crisis Responders. The regional crisis line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network and is part of the 988 National Suicide Prevention Line to ensure everyone experiencing a behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three-digit phone number.

When you become a skilled professional in telephone crisis intervention, you are contributing to the solution for people and professionals in the community. The experience and skills gained as a telephone crisis interventionist, will be useful to you and your community for the rest of your life, not just the rest of your career.

The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to develop and implements “viable less restrictive alternatives to hospitalization” in situations where appropriate or assist with facilitation of inpatient treatment.

Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide crisis services and community stabilization services to the identified individual in crisis.

Complete risk assessments to determine if a caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, Mobile Crisis Response teams, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.

Assist clinical staff with follow-up phone calls as requested and appropriate.

Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.

Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.

Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.

Provide crisis services by phone, that follow best practices and protocols.

Regional Crisis Line Specialists must adhere to NCQA standards and SCRBH-ASO contract requirements and performance outcome metrics.

988 must adhere to American Association of Suicidology accreditation and Vibrant Emotional Health’s National Suicide Prevention Lifeline network standards.

Bachelor’s degree in Behavioral Health related field - Applicants will not be considered that do not meet this requirement.

Must apply for a Counselor Agency Affiliated – Registered (CAAR) credential from the WA State Department of Health within 30 days of hire.

Two years of experience serving individuals with behavioral health needs

Experience with crisis intervention, including risk assessments

Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.

Knowledge and skills in working with individuals with mental health and/or substance use disorders

Knowledge of community resources is necessary to assist callers with viable resources.

PHYSICAL, SENSORY & ENVIRONMENTAL:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.

Work may be performed out of office and travel may be needed to outside areas.

PAY RANGE (Hourly/ Non-Exempt): $25.89-$31.53

_ _All pay is based on longevity at Frontier Behavioral Health; thus, the starting base pay for this position is $25.89 per hour.

This shift is eligible for added shift differential of 9.73% added to the base pay above.

Plus 9 Paid Federal Holidays!

Medical, Dental and Vision

Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employermatch.

Flexible Spending Accounts

Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

Signing Bonus!

Reimbursement of License/Certification application fee that is required for the position.

Free Employee Assistance Program

PRN positions are not benefit eligible or eligible for a sign on bonus.

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