Head of HR Services (m/w/d)

Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.
Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

TITLE: Service Manager
Operations

REPORTS TO: Assistant General Manager

The Service Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinépolis USA standards of luxury service. The Service Manager is responsible to assist with all Front-of-House functions of the theater including but not limited to: Provide excellent guest experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.

Assists the Assistant General Manager in interviewing and hiring hourly staff; provides on-the-job training, and on-boarding of new hires

Assists with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered

Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources and Head Office

Provide direction, coaching and leadership for all employees

Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions

Review sales numbers and goals on a regular basis and make operations adjustments as necessary

Manages and supervises the In-Seat Dining process, auditorium sales, and guest experience

Ensures that facilities are clean, safe and in proper working order by adhering to company cleaning policy

Perform daily opening, mid and closing operation duties

Assist General Manager with various tasks, reports, scheduling and analytics

Assist as necessary with the preparation and follow through of special and private events

Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all times

Communicate regularly with the General Manager and Human Resources regarding employee issues and complaints

Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues

Assist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISD

Bachelor’s degree in Business Management, Hospitality or related field preferred

High School Diploma or equivalent required

1+ years of bar and restaurant management required

Full service background, have restaurant knowledge, including inventory control and operations

Availability to work during holidays, nights, and weekends

Displays a professional appearance and is a positive role model within the restaurant and Support office

Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously

Holds self and others accountable to consistently maintain high performance standards

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.

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