Dining Room Hospitality Host

CHICA Host/Reservationist

CHICA at The Venetian in Las Vegas, opened in 2017 and delivers the robust and vibrant flavors of Latin cuisine combined with a dynamic wine and mixology program to The Venetian Las Vegas. The restaurant's menu was crafted by featured chef Lorena Garcia and draws inspiration from classic renditions of Latin dishes, giving guests the opportunity to explore the flavors of Latin American cuisine as one culture, with influences from Venezuela, Peru, Brazil, Mexico and Argentina, among many more. CHICA is open daily for breakfast, lunch, dinner and weekend brunch.

The host/reservationist is the first and last person a guest will interact with in the restaurant. Therefore, it is imperative that the first and last impression a guest will have is positive, gracious and professional. Most importantly, you will be supervising and coordinating the flow of the dining room. Constant communication with the kitchen and managers is key to a successful service.

Requirements:

Excellent verbal and written communication skills

Excellent critical thinking and decision-making skills

Must be able to maintain tact and be cool under pressure

Able to work flexible hours necessary including off hours, weekends and holidays

Able to effectively communicate in English in both oral and written forms

Professional and polished appearance and demeanor

Responsibilities:

Enthusiastically welcome every guest at the door

Ability to clearly communicate with all guests

Always approach and move towards the guest. Never wait for the guest to come to you

Go above and beyond to accommodate guests' special requests

Graciously say goodbye to all guests and extend an invitation to return to visit soon

Oversee daily restaurant reservations, pre-assign seating where necessary

Communicate with management regarding special orders, cake orders, and special requests responsible for conveying all such information to management

Answer restaurant telephone courteously and efficiently

Escort guests to tables and assist in seating at tables; present menus and extend pleasantries

Shut down podium and forward phones to voice-loop at end of shift

Work as a team, assist with all guests' and employees' needs and inquiries

Always maintain positive guest relations

Resolve guest complaints, ensuring guest satisfaction

Be familiar with all features and local attractions/activities to respond to guest inquiries accurately

Monitor and maintain cleanliness, sanitation and organization of assigned work areas

Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant

Perform all other job-related duties as requested

Work Conditions:

The noise level in the work environment is usually loud

While performing the duties of the job, the employee is regularly required to stand, use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell

The employee frequently is required to walk

Preferred:

High school diploma or equivalent

At least 1 year of hospitality sales and management experience

At least 1 year of host person experience in a high-volume and/or upscale dining environment

50 Eggs Hospitality Group