Head of Programme Management

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
Training and professional development opportunities
The required work schedule for this position is: 7:00 Am - 3:30 PM Monday-Friday
Our mission is to tackle systemic barriers to healthcare and promote health equity for all. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. Prototypes Correctional Health Services-Substance Use Disorders (CHS-SUD) Substance Treatment and Reentry Transition (START), a program of HealthRIGHT 360, provides direct in-custody SUD counseling, group therapy, and case management services to up to 150 women located at the Century Regional Detention Center (Lynwood County Jail). This role ensures high-quality, culturally responsive care that supports recovery, reduces barriers to reentry, and promotes successful outcomes for individuals impacted by the criminal justice system, while maintaining strong operational oversight and compliance.
This position requires occasional travel for trainings, meetings, compliance activities, partner coordination, and organizational or county-related obligations. Travel may include visits to program sites, correctional facilities, or administrative offices as needed to support program operations and ensure continuity of care. Program Management
Provide strategic oversight of program operations, ensuring safety, security, compliance, and accountability across all service areas.
Serve as an on-call leader for after-hours and weekend emergencies, delivering timely crisis management and decision-making.
Ensure all program activities and deliverables meet established quality standards and comply with applicable regulations, contracts, and organizational policies.
Implement and lead continuous quality improvement efforts, including regular audits of client records and staff performance.
Facilitate structured team meetings to communicate updates, address operational challenges, and reinforce policy adherence.
Identify operational risks and barriers to program success; Manage and allocate resources—including staffing, budgets, and materials—to ensure efficient and fiscally responsible program delivery.
Develop, implement, and maintain systems, policies, and procedures that support service delivery, care coordination, and compliance with county contracts, treatment requirements, and scope of work.
Ensure alignment of program operations with HealthRIGHT 360’s mission, strategic goals, and performance expectations.
Provide oversight of clinical services and interdisciplinary coordination to ensure compliance with licensing, regulatory, and contractual requirements.
Advocate for and uphold client rights in accordance with legal standards and organizational values.
Oversee accurate and compliant documentation practices, including management of Electronic Health Records (EHR) systems.
Analyze program data and reports to monitor performance indicators (e.g., People Management
Lead, supervise, and develop a multidisciplinary team, fostering accountability, high performance, and ongoing professional growth.
Oversee full employee lifecycle processes, including recruitment, onboarding, training, performance evaluation, corrective action, and separation, in partnership with Human Resources.
Evaluate staffing needs and implement targeted workforce development initiatives to enhance service quality and staff competency.
Cultivate a collaborative, trauma-informed, and equity-centered workplace culture aligned with organizational values.
Ensure appropriate staffing coverage, manage schedules, and address personnel issues promptly and effectively.
Facilitate regular supervision and team meetings to reinforce expectations, monitor performance, and support staff engagement.
Maintain compliance with all applicable licensing, certification, and regulatory requirements.
Build and sustain strong relationships with internal and external stakeholders, including clients, funders, and community partners; Participate in supervision, leadership meetings, and organizational initiatives as assigned.
High school diploma or equivalent. Bachelor’s degree preferred.
Registration as an Alcohol and Other Drug (AOD) Counselor through an organization recognized by DHCS (e.g., Minimum of five (5) years of direct service experience in substance use disorder treatment, behavioral health, recovery services, or a closely related community-based setting.
Minimum of three (3) years of experience working with justice-involved populations, including experience in correctional facilities, probation, parole, reentry programs, or other criminal justice settings.
Experience in quality assurance/quality improvement (QA/QI), contract compliance, utilization review, and program performance monitoring, including data collection and reporting in accordance with county and/or funding source requirements.
Experience using Electronic Health Records (EHR) systems for documentation, reporting, and service tracking in compliance with regulatory and contractual standards.