Concierge *Urgent*

REPORTS TO: Business Office Manager

FLSA: Hourly

Position Summary The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community.

Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.

Responsible for assisting residents, family members, and guests with general requests.

Answers telephones, record and channel information.

Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.

Ensure that coffee and/or refreshments are fresh and readily available.

Performs clerical duties for property staff as directed by supervisor.

As requested, provide assistance in the dining room serving resident meals.

Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor.

Communicates any observed or suspected resident change of condition to a supervisory immediately.

Maintains a safe work environment for all staff, residents and guests, following established safety standards.

Supports a positive and professional image through actions and dress.

Qualifications High school diploma or equivalent preferred.

Able to read, write, and understand the English language, and be able to follow written or oral instructions.

Able to deal professionally with personnel, residents, family members, visitors, and the general public.

Knowledgeable of administrative practices, processes, and guidelines.

Experience using computer software (Microsoft)

Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.

Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.

Speech/Language - must have strong command of English sufficient to read and write and interpret administration information.