Client/Customer Support Rep

We are seeking a dedicated, compassionate, and highly motivated Customer Service Representative to join our overnight team in a third shift position (6p-4a). This role is ideal for someone who thrives in a fast-paced emergency environment, enjoys helping both people and pets during stressful situations, and can remain calm, organized, and professional overnight.

As the first point of contact for many emergency and specialty clients, CSRs play a critical role in supporting hospital operations, maintaining efficient patient flow, and guiding clients through emotional or urgent situations with empathy and professionalism.
Responsibilities include:
Managing high-volume incoming phone calls and client communication
Greeting and assisting emergency and specialty clients
Supporting front desk and administrative hospital operations overnight
Maintaining accurate medical and client records
Collaborating closely with veterinary technicians, assistants, and doctors
Assisting with patient intake and emergency workflow coordination
Maintaining organization, cleanliness, and professionalism throughout client-facing areas of the hospital
Supporting clients through emotionally sensitive situations with compassion and discretion
Qualifications
Previous customer service experience required; veterinary or medical experience preferred
Strong organizational skills and attention to detail.
Ability to work effectively in a fast-paced environment
Proficiency with office software and systems
Excellent verbal and written communication
Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff
Benefits
Shift Differential Available
Uniform Allowance
Quarterly Bonus Opportunity
Paid Time Off
Employee Pet Discount and Stipend

401K

HSA/FSA

Why Join Care Center?
Work alongside tenured coworkers and doctors who are dedicated to growth, creating an environment that allows you to thrive.

Quality Medicine. Our team of Doctors and Technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment to our patients.

Supportive environment that will encourage you to be the best you can be. We place a high value on continuing education and on-going training. Be ready for opportunities to learn & grow!

Collaboration & Teamwork: We value the diverse experiences and skills that each team member has to offer, and we work together to deliver high quality care to our patients.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.