System Engineering In

Seeking a Systems Engineer with strong technical troubleshooting, implementation, communication, and customer-service skills. This person will support clients as part of a high-touch service delivery team and will help design, implement, manage, and support client networks, systems, cloud environments, and critical infrastructure.
The ideal candidate is a well-rounded MSP engineer with strong experience across Microsoft 365, Azure, servers, virtualization, networking, firewalls, security, backup, and systems management. This is not intended to be a narrow network-only or server-only role. The Systems Engineer is expected to handle escalations, contribute to projects, support implementation work, mentor lower-tier resources, and communicate professionally with non-technical clients.
The Systems Engineer is also expected to use AI-driven tools, including Thread and internal AI platforms, to improve documentation, streamline troubleshooting, identify automation opportunities, and improve overall service delivery.
Responsibilities Support clients as part of a high-touch managed services team
Design, implement, manage, and service client networks and critical systems
Support client environments with a cloud-first mindset
Resolve escalated issues from Tier II support
Provide technical mentorship to other team members
Support project, implementation, and design work
Troubleshoot and resolve issues across systems, networks, cloud platforms, and security tools
Support and administer Microsoft Azure environments
Support Hyper‑V and server virtualization environments
Support Microsoft 365, Office 365, Intune, Conditional Access, and compliance policies
Support Microsoft Server environments, including Windows Server 2012, 2016, 2019, and later versions where applicable
Administer Active Directory, Group Policy, identity, and security configurations
Support TCP/IP networking, routing, switching, VPN, firewall, and connectivity issues
Support backup and disaster recovery solutions
Support Cisco ASA, Meraki firewalls, VPNs, and security solutions
Use systems management and monitoring tools
Use AI-based productivity and engineering tools, including Thread, to assist with ticket review, documentation, troubleshooting, scripting support, diagnostics, standard operating procedures, research, and technical process documentation
Write, organize, and maintain clear documentation
Follow company policies, procedures, and service protocols
Maintain strong client service and professional communication
Requirements Minimum of 5 years of paid experience in a Systems Engineer, MSP Engineer, Infrastructure Engineer, Escalation Engineer, or similar role
Strong Azure or cloud infrastructure experience
Experience with Windows Server, Active Directory, Group Policy, and identity/security administration
Experience with virtualization, preferably Hyper‑V
Networking fundamentals, including TCP/IP, VPNs, firewalls, and network troubleshooting
Experience with backup and disaster recovery tools
Ability to resolve escalated support issues
Ability to contribute to projects and implementation work
Strong written and verbal communication skills
Ability to explain technical solutions to non-technical clients
Resourceful, responsive, and detail-oriented
Excellent customer-service mindset and “can do” attitude
Team player with a positive, professional approach
Ability to pass a background check
Comfortable adopting and using AI‑powered tools as part of daily workflow
Preferred Qualifications Datto experience
Cisco, Meraki, VMware, Dell, Microsoft, or related certifications
Azure, AWS, or broader cloud platform experience
Microsoft Intune, Conditional Access, and compliance policy experience
Security-focused infrastructure experience
Experience in project implementation, professional services, or client infrastructure upgrades
Bachelor’s degree in a related discipline or equivalent experience
The projected salary range for this position is $100,000 to $120,000.
ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

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