Head of Business Operations - Remote

Job Title: Business Operations Manager
Team: Operations
Employment Type: Fulltime, Salary, Exempt
Reports To: Director of Business Operations
Plug is an automotive fintech startup building the marketplace for electric vehicles. Consumers, dealers, and commercial partners trade in, sell, and auction used EVs through a platform built exclusively for electric, with nothing adapted from legacy automotive.
Consumers can get an instant cash offer in minutes, backed by data-driven pricing, battery state-of-health analysis, with pickup, payment, and title transfer handled end-to-end. Franchise and independent dealers across the United States bid in real time on inventory sourced directly from these consumers, dealers, and commercial partners. The result is a single platform that gives sellers a fast, fair exit and gives dealers a dedicated channel for sourcing used EV inventory.
Founded in 2023 and led by former Tesla executives, Plug has facilitated $100M in EV sales since launch and is backed by a $20M Series A from Lightspeed Venture Partners. We're building the most AI-native startup team in Los Angeles, full of operators, engineers, and ML researchers laying the transaction rails for the used EV market's exponential growth.
You'll own a piece of the biggest infrastructure opportunity in automotive.
You'll work on a platform built exclusively for EVs, with nothing adapted from legacy automotive.
You'll work directly with operators who have scaled multi-billion dollar businesses in automotive, EV, and marketplaces.
We're looking for a Business Operations Manager to be a force multiplier for our BizOps Director: someone who can pick up an ambiguous, cross-functional problem, build the trust to walk into another team's operation, and drive it to a real fix using data-driven decision making.
You'll own cross-functional projects end-to-end - scoping them, driving implementation, and measuring success. You’ll partner directly with functional leaders (Sales, Dealer Success, Ops) to diagnose operational challenges and help fix them.
Cross-Functional Project Ownership

Drive accountability across teams you don't formally manage — keep initiatives moving, surface risks early, and make sure deliverables ship.
Operational Partnership

Analyze data to size a problem and diagnose the root cause
Lead and facilitate department operations (e.g. weekly business reviews)
4-7 years of experience in business operations, strategy & operations, consulting, or a high-growth startup operations role (marketplace or automotive experience a plus).

• Strong stakeholder management: you can walk into a team you don't manage, build credibility fast, and drive change without formal authority.
• Comfortable with data (SQL a plus) and analytics
• a structured thinker who can bring clarity to a messy situation.
• Salary ranges reflect independent, third-party benchmarking against national compensation data. Where an individual's actual offer falls within that range depends on a combination of factors, including relevant experience, specialized skills, training and qualifications, current business needs, and prevailing market conditions. Health, Vision, and Dental insurance
• Equity (based on role and performance)
• Fully stocked kitchen
• Dog-friendly office
• 30-day remote work from anywhere policy
• This full-time position is based in Sawtelle (between Santa Monica and West Los Angeles) and is an in-person role. We welcome candidates from all locations to apply, provided they are willing to relocate for the role. Relocation assistance will not be provided for successful candidates. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.