Warehouse Store Keeper

Description When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

The Store Manager is the first-line representative to the William Warren Properties customers. This full-time position is responsible for maintaining the daily operations of single or multiple site locations. The Store Manager provides services for single or sometimes multiple locations within a District.

Achieves sales objectives and builds revenues through:

Maximizing conversion of telephone and walk-in inquiries into rentals

Promoting the William Warren Properties in the community

Maintains appropriate financial controls and achieves financial goals by:

Accurately managing cash and balancing receipts

Pursuing collections, posting payments, and processing daily bank deposits accurately and timely

Following up on delinquent accounts

Consistently practices effective customer service techniques through:

Answering phones in a friendly pleasant, and professional manner

Greeting customers promptly, enthusiastically and professionally

Resolving customer issues in a timely and effective manner

Maintains timely and accurate administrative processes throughout all job duties by:

Maintaining accurate records for each customer including contracts, insurance and change of address forms, addendums, and any correspondence to or from customers

Effectively utilizes computer systems in the Microsoft Windows environment

Maintaining accurate merchandise inventory

Compiling required and assigned reports and projects correctly and timely

Consulting the Policy & Procedures manual on a regular basis for answers, clarification, and consistency

Effectively directs Storage Consultants and maintenance workers to assist with successful running of the facility and accomplishment of duties

Regularly audits the physical conditions of a facility; performs minor maintenance in accordance with WWP’s maintenance standards as well as working with any contractors hired for minor and major improvements

Assists customers with truck rentals at some locations

works with minimum supervision; 21.00 - $23.00 per hour + Competitive Bonus Potential

• Help people by listening and understanding their challenges.
• Ease concerns and consult with them to find an optimal storage solution that fits their needs.
• Promote a team-first environment that values guest service and creating happiness.
• Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.
• Preferred 2+ years in Customer Service/Sales

Experience in Cash Handling is required

Must be available on weekends

A huge passion for guest service and sales

The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment

The mentality that there are no spare customers, every experience is as valuable as the next

Experience working in the retail or service industry

Ability to work weekends as needed or required

Ability to operate tools and maintenance equipment using manual dexterity of hands and arms

Medical, Dental and Vision

Holiday Perks

Performance-based Bonus

Employee Assistance Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

To learn more about our awesome company check us out on Instagram @storquest or Facebook @storqueststorage.