Front Desk Receptionist (Hourly, Full-Time)

Front Desk Agent
The Hotel at Arundel Preserve is the premier independent hotel in the BWI/Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants, an extensive fitness center, and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events, and focus on delivering highly personalized service to all of our guests.
Compensation: $16.50 - $18 hourly (experience-based compensation)
Front Desk Agent - Full Time
Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel, where most guest interactions occur. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.
Address and resolve guest complaints and issues courteously and efficiently.
Ensure the safety and security of guests by adhering to hotel policies and procedures.
2 years in a front desk position required.

Strong interpersonal and communication skills with a focus on customer satisfaction.
Proficiency in using hotel management software and basic computer skills
Willingness to work various shifts, including weekends and holidays.
Employees may need to work shifts outside their preferred or usual hours.
Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.