Event Server Positions

Breakfast Server

The Breakfast Server is to interact with all guests and ensure they have a great experience when dining at the Inn. The Breakfast Server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and quickly resolve any issues that may arise.

Qualifications:

One year of prior food and beverage experience preferred

Prior guest relations training

Knowledge of proper food handling

Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding

Strong written/verbal communications skills

Positive upbeat attitude/personality

Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision

Punctuality and reliable attendance are required

Proper food safety training and certification as described by law

Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)

Physical Demands:

Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely

Ability to lift, push and pull objects weighing up to 25 pounds

Primary Principal Responsibilities:

Greet all customers warmly and with appropriate greetings

Adhere to grooming and appearance standards

Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks

Take guest food and beverage orders accurately

Knowledge of current menu choices, specialties and menu deviations

Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks

Ensuring a memorable dining experience

Accurately record revenue and accept cash, credit card, room charges and direct billing payments

Maintain confidentiality of proprietary information and protect company assets

Perform basic cleaning tasks as needed or directed by supervisor

Filling as need for absent team members

Assist with special events if needed

Assist customers with disabilities

Thank guest with genuine appreciation

Answer telephone using appropriate etiquette

Develop and maintain positive working relationship with co-workers and others

Comply with quality assurance expectations and standards

Secondary Responsibilities:

Bus tables and assist with processing dirty dishes if necessary

Assist kitchen with prep work or plating if necessary

Clean all front of the house areas including windows, light fixtures and entrance as assigned

Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned

Charlestowne Hotels