Head of Marketing Services

Overview At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast‑paced, friendly environment. They also lead front‑end operations and oversee the store in the absence of the Store Manager and Assistant Store Manager. The role drives store sales, staff recruitment, engagement, and retention, and promotes customer advocacy through strong, dynamic leadership focused on customers and team members. The Service Manager proactively prepares work schedules, trains staff, and helps achieve store goals related to sales, labor, margins, and shrink.
Responsibilities Positively shape the store culture by modeling leadership behaviors aligned to Sprouts values.
Consistently drive customer satisfaction by ensuring team members provide superior service throughout the store.
Demonstrate product knowledge when assisting customers and working with team members.
Listen to and resolve customer complaints in compliance with company standards.
Champion activity and results surrounding customer service surveys and portal.
Consistently demonstrate a positive attitude, leadership and organization skills, time‑management skills, willingness to learn new products, and help educate customers.
Communicate standards, expectations, policy changes, and product knowledge to team members. Organize in‑store hiring events, interviews, and build candidate pipeline in partnership with the Region Talent Advisor Specialist.
Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility.
Celebrate store successes and identify/address opportunities for improvement.
Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In‑Store Shoppers.
Lead front‑end operations, ensuring department records, and cash handling/accounting comply with legal and company policies and procedures.
Manage team member concerns and conflict through proactive and clear discussions.
Facilitate career‑development conversations in the store and support movement across the organization in stores, store support, and distribution centers.
Communicate sales promotion information to cashier team to ensure proper execution and customer satisfaction.
Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).
Execute company programs to ensure profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights‑and‑measures standards.
Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates.
Help build and maintain displays on the sales floor, compliant with company programs and standards.
Help verify accurate labeling and pricing on all products; oversee price changes and remain up‑to‑date on sale prices.
Communicate temperature failure of cases, shelves, and storage areas to Store Manager.
Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that may crop up.
Flexible to perform other related duties as assigned.
High‑school diploma or equivalent; a degree in business management, marketing, retailing, communications, advertising, or related field preferred.
Demonstrated success leading total-building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
Proficiency in Microsoft Office, bookkeeping/accounting, time and attendance, and human-resources software.
Flexibility to work a schedule that changes based on business needs, including nights, weekends, and holidays.
Pushing and pulling racks and U‑boats of merchandise common; Wear PPE consistent with task assignment, including non‑slip, closed‑toe shoes, long pants, and gloves (latex and/or cut‑resistant).
Tools and equipment used include phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks.
Sick time plan that you can use to support you or your immediate family's health
Flexible schedules
Employee Assistance Program (EAP)
401(K) Retirement savings plan with a generous company match
Company paid life insurance
Contests and appreciation events throughout the year full of prizes, food and fun
Bonus based on company and/or individual performance
Affordable benefit coverage, including medical, dental and vision
Health Savings Account with company match
Pre‑tax Flexible Spending Accounts for healthcare and dependent care
Company paid short‑term disability coverage
Paid holidays
California Residents: We collect information in accordance with California law, please see for more information.
Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

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